HVAC Service Technician

JSP Home Services - Residential HVAC Service Technician - •Up to $5,000 sign-on bonus!•

Location:

Kingston, NY Are You Ready for a Change? Tired of feeling undervalued? Frustrated with limited career growth? Looking for a company that truly invests in its team and further rewards team members with lucrative incentive pay? At JSP Home Services, we understand the pain points HVAC Service Technicians face. That's why we're committed to creating a supportive and rewarding environment. Our dedication to craftsmanship and passion for excellence means your hard work will always be recognized and appreciated. With us, you'll be part of a team that values continuous training and development, ensuring you remain at the forefront of industry advancements. We don't just offer jobs—we build careers. Here's why you'll love being part of our team:

Industry-Leading Compensation:

We believe in rewarding excellence. Our Service Technicians are amongst the best paid in the area!

Fully Stocked Warehouse & Parts Runners:

We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service.

New Clean Fully Stocked Truck:

Drive in style with a new, clean, fully stocked

TAKE-HOME

truck that's ready for any job.

Comprehensive Health Benefits:

We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered. Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day. 401(k) Plan with

Company Match:

Secure your future with our competitive 401(k) plan, including a generous company match.

Parental Leave:

We support our team members through all stages of life, including offering parental leave for new parents.

Tool and Boot Allowance:

We provide a tool and boot allowance to replace the things you use the most to get the job done.

Training and Development Opportunities:

We're committed to your professional growth with training at our new Service Professionals Academy & Resources Center!

Yearly Performance Reviews:

We believe in continuous improvement and offer yearly performance reviews to ensure you're on track and rewarded for your hard work. The best time to find a GREAT job is when you already have a GOOD job.

Service Technician Success Metrics:

Customer Satisfaction:

Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.

First-Time Fix Rate:

Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.

Response Time:

Respond to service requests within JSP's defined time frame. Timely response ensures customer comfort and builds trust.

Service Revenue Generation:

Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.

Service Agreement Enrollment:

Successfully enroll customers in JSP's service agreements, promoting long-term customer relationships and recurring revenue.

Productivity and Utilization:

Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.

Technical Excellence:

Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.

Inventory Management:

Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.

Safety Adherence:

Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.

Documentation Accuracy:

Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.

Team Collaboration:

Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.

Professionalism and Communication:

Uphold professional communication and appearance at all times when interacting with customers.

Attendance and Punctuality:

Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. Additional Duties as

Assigned Required Skills and Abilities:

Prior heating and/or cooling experience in a residential capacity. Service titan experience preferred Experience upselling additional services as well as selling replacement options when applicable. Ability to prioritize tasks and communicate with customers. Demonstrated excellent communication conflict resolution and interpersonal skills. Demonstrated ability to work as an effective team member and pitch in as needed. Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required. Must be able to work on a ladder. Must be able to lift 50 pounds. #HVAC1

Job Type:

Full-time Pay:

$25.00 - $42.00 per hour

Benefits:

401(k) 401(k) matching Company truck Dental insurance Employee assistance program Fuel card Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tools provided Vision insurance

Experience:

HVAC Service:

3 years (Required)

Work Location:

On the road