HVAC TECHINICAL MANAGER

HVAC TECHINICAL MANAGER

Weathertech Distributing - 3.5 Irondale, AL Job Details Full-time $65,000 - $72,000 a year 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation Computer literacy Process improvement Improving operational efficiency Technical support Industrial equipment troubleshooting High school diploma or GED Electrical systems Team management Mentoring Electrical diagnostics Electrical troubleshooting HVAC system repair Productivity software Training Mechanical troubleshooting Full Job Description HVAC Technical Manager

REPORTS TO

VP of Operations and Logistics

POSITION PURPOSE

Oversee the Customer Assurance department and manage the technical advisors and warranty administration.

KEY JOB REQUIREMENTS

• Experienced in leading technical advisor teams, managing case volume, service queues, and workload distribution. Skilled in assessing team capabilities to assign work effectively, ensuring timely issue resolution while balancing daily operations, escalations, and mentoring. Maintains service levels, productivity, and consistent support quality across the team.
• Provides HVAC technical support by troubleshooting complex systems and guiding advisors and customers. Skilled in diagnosing mechanical, electrical, and control issues, resolving escalations, and recommending compliant solutions. Establish best-practice standards and translate technical expertise into training and process improvements.
• Visiting job sites when a technical issue cannot be successfully handled with telephone support.
• Collaborate with the Director of Education to suggest training classes based on insights gathered from customers and technician interactions and feedback.
• Investigate and analyze technical calls and failures to narrow down parts with frequent issues. Communicate frequently failing parts with purchasing team to ensure sufficient stock.
• To interface with Carrier TSMs and be the main point of contact on issues pertaining to Carrier equipment, including unit exchanges, recurring problems, and site visits when the operation and running of equipment needs extra attention.
• To attend any factory training pertaining to all Carrier equipment and warranty processing.
• Review Service Bench claims requiring DSM approval, open cases in Carrier Customer Gateway that require TSM approval and apply authorization to claims.

QUALIFICATIONS

Education Level:

• Must have a high school diploma/ GED.
• A minimum of 10 plus years of equivalent field technician experience in Residential and Commercial equipment.
• A general knowledge of the personal computer with "Microsoft Office Applications or equivalents is required.

WORK PROCESS AND ENVIRONMENT

: This position requires a person who is self-motivated and who requires little direct supervision. This person should have good communication skills and telephone techniques. This position requires a person whose personality is of even temperament and allows them to communicate with customers having technical issues.

Pay:

$65,000.00 - $72,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person