About Ibex:

Ibex Metal is a roll forming company which creates custom metal products for roofing, siding, trim and more. Our Mission is to provide an exceptional customer experience through supreme products with precision and agility (like an Ibex). We are the first company of our kind in Boundary County and are committed to constant improvement as we grow our presence in the Inland Northwest. Our key differentiator is producing highly customized orders, with a wide range of colors and textures, within short lead times and service like no other. As such, demand is high and growth is vigorous. Over the past few years, we have expanded our facilities, acquired first-class equipment and curated a fleet of custom vehicles for onsite roll forming. Energy continues to build, with greater growth in sight. To prepare, we are building a state-of-the-art facility on prime real estate and hiring a strategic team. About the

Role:

•

NOT A REMOTE POSITION

•Ibex Metals is seeking a dependable, organized, and self-motivated Office Support Specialist to support our sales and administrative teams in our state-of-the-art roll- forming facility. This role is designed to assist multiple departments by managing sales support, customer service, and administrative tasks. This position reports to the Customer Success manager, with significant communication with the Office Manager. The ideal candidate enjoys variety throughout the workday, takes pride in staying organized, can shift priority focus often and is willing to jump in wherever needed to help. This position plays a vital role in supporting our sales team so that they can better assist our contractors.

Responsibilities Overview:

Greet and welcome customers as they arrive at the office Respond to inquiries or direct customers to appropriate personnel Create customer profiles and update information as needed Compile portfolios of technical product data to assist in sales presentations Maintain a clean and presentable sales floor Accept payments in person and/or over the phone Assist customers in obtaining samples of various colors or panel profiles, either in person or by mail Notify customers by phone once order fabrication is complete Receive, sort and distribute daily mail Scan documents and email to appropriate personnel Maintain organized filing system for future information retrieval Update ERP system with new and updated product information Print, laminate and organize employee resources Maintain and update sales floor literature Create, label and restock material samples for sales floor in coordination with production team Maintain stock of office supplies Assist Customer Success and Office Managers with various clerical tasks as needed

Skillset/Qualification Overview:

Required Has Customer Service experience (2+ yrs) Ability to Multitask and good time management skills Enjoys serving others Eager to learn (customer's needs and company capabilities) Very strong team player Enjoys connecting with people: personable, and professional Strong written and verbal communication skills Highly organized and proactive Can adapt to changing priorities throughout the day Takes ownership of their work Ability to stand, bend, and work on your feet throughout the day Dependable attendance and punctuality Positive attitude and willingness to work in multiple departments Preferred Moderate computer skills. Proficiency with

Microsoft Office Suite Compensation Overview:

Competitive pay: $18 - $24/hr (depending on qualifications) Paid holidays: 7 days per year Paid Time off: 5 days per year, and more PTO with each year of tenure Company 401k plan will match up to 4% with your 5% or 3% with your 3% Access to company healthcare plan Health share (for catastrophic coverage) Annual Preventative Checkups Telehealth Delta Dental Ameritas Vision HSA contributions Jump into an exciting start-up at an early stage to grow with it. Be a part of a stable organization that values Faith and Family. Ability to

Commute:

Bonners Ferry, ID 83805 (Preferred)

Work Location:

In person

Job Type:

Full-time Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): If you are applying for this position outside of the North Idaho area, please describe what interests you about relocating to Bonners Ferry? Describe your ideal company culture. What job responsibilities were you most and least passionate about in prior roles?

Work Location:

In person