Field Services Coordinator

The primary responsibility for role of Field Services Coordinator, is to provide specialized technical management and coordination of 800 MHz radio and Computer Aided Dispatch Communication Systems and related equipment, throughout all public safety agencies in Hendricks County. Additional duties include oversight of related satellite radio towers and facilities, on-site and satellite generator systems, handheld radio functionality, and other related equipment and support systems of Hendricks County 911. Duties include, but are not limited to: Assists with the management of the Public Safety 800 MHz P25 trunked radio systems in Hendricks County including software (CAD / Radio), hardware, towers, tower facilities, generators, battery backup systems, dispatch consoles, mobile, and handheld radios. Fosters technical collaboration between Hendricks County 911 and Marion County Department of Public Safety (DPSC), Hoosier Safe-T (IPSC) and Town of Plainfield IT. Maintains all radio licensing registration requirements and assists with licensing of towers utilized by the Hendricks County 911 and registered by IPSC. Manages maintenance of radios and radio programming, towers, and related equipment, including monitoring operations, scheduling maintenance, and contacting vendors as necessary and ensuring maintenance of required records. Performs regular tower site inspections including buildings, towers, perimeter, and grounds. Performs regular data updates in the Computer Aided Dispatch database, the IPSC system CAM, and provides an update to DPSC for Motorola provisioning. Functions as a CAD systems administrator and Chairperson of Hendricks County 911 user groups with technical agency representatives. Works with Hendricks County public safety agencies to ensure the CAD and radio services satisfies department operational needs within the limitations of software, Motorola, and DPSC imposed restrictions. Provides technical oversight and support to include but not limited to alignment of radios, radio troubleshooting, radio system signal issues, and works with IPSC to resolve radio concerns involving the IPSC system. Required to be on on-call for support communication needs during major emergencies or other major events as needed. Completes administrative duties to include attending meetings, reviewing statistics and reports, completing various reports, approving invoices, answering inquiries, etc., as needed. Maintains an effective communication process with the Deputy Director of Support Services and/or Director of Hendricks County 911.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Town-related Competencies:

To perform this job successfully, all employees working in the Town should demonstrate the following competencies: Teamwork and Collaboration

• Gets along with and maintains positive relationships with coworkers.

Is willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers' feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same. Service to Citizens

• Always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service.

Lets customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns. Professionalism

• Demonstrates professionalism in appearance and actions.

Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy. Dependability

• Attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance.

Accepts assignments willingly and can be counted on to complete tasks on time. Completes tasks accurately and thoroughly, eliminating the need for close review. Timely follow-through on tasks and projects issued by the Department Head, Town Manager, or Town Council. Does what he/she commits to doing. Interpersonal Communications

• Communicates clearly, accurately, and respectfully with coworkers and customers.

Keeps the Town Council well-informed of any incidents or issues; especially regarding offsite incidents. Keeps sensitive and confidential matters private. Listens to others and seeks to understand others' perspectives. Willingly accepts feedback and incorporates it into work activities and interactions. Job Knowledge and Work Habits

• Takes pride in work and coworkers; performs work with a positive attitude that enables others to perform well.

Is willing to ask questions when the job or task is not fully understood. Willingly participates in training to maintain or enhance current knowledge of principles, procedures, methods, and/or technology. Maintains an optimistic outlook when faced with difficulty or change and makes an effort to overcome obstacles. Retains the expected job knowledge; helps others by sharing knowledge. Job-related Competencies

• To perform this job successfully, employees in this job should demonstrate the following competencies: P roblem Solving
• Identifies andresolves problemsinatimelymanner; Gathersand analyzes information skillfully;Developsalternative solutions;Workswell ingroup problemsolvingsituations;Usesreason even when dealingwith emotional topics. Judgment
• Displays willingness to make decisions; Exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Oral Communication
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Adaptability
• Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.

Education and/or

Experience:

High school diploma or general education degree (GED); and five to seven years related technical experience and/or training in public safety communication systems; or equivalent combination of education and experience. Bachelors or Master's degree in information technology or other related technical degree preferred.

Other Skills and Abilities:

The following skills and abilities are either required or desired. Proficiency in 800Mhz radio and related CAD hardware and software systems management required. Advanced technical understanding of public safety technology including networking, hardware, and software systems. Other basic computer software skills required include Microsoft Outlook, Word, Excel, and PowerPoint. The ability to react quickly and calmly in emergency situations is required. A comprehensive knowledge of the geography of the County is required. The ability to display conduct on and off duty that holds a positive and professional image within the department and the community. The ability to make sound and rational decisions including exercising independent judgment within established protocols and guidelines is required. The ability to enforce rules and follow all established protocols and guidelines is required. The ability to maintain and cultivate positive relationship with residents, vendors and other Town and County departments is required. The ability remain current with all required licenses, certifications and in-service requirements is required. The ability to operate computer, printer, copy machine, scanner, fax machine, and other office equipment is required. The ability to speak, read and write in English is required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl; and taste or smell. The employee is frequently required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts and the risk of electrical shock when working with office equipment and outdoor weather conditions. The noise level in the work environment is usually quiet to moderate. While the offices of the Hendricks County Communications Center are open 24 hours a day, this position may require work on the weekends and holidays. It may also require the ability to drive Town vehicles. Thus, a valid driver's license may be required.