Information Systems Technical Support

Description :

Allegany Co-op Insurance Company is an emblem of stability, security, and integrity and has been serving the Property & Casualty insurance needs of our policyholders since 1887. Allegany Insurance Group is rated "A-" by A.M. Best. IS Technical Support is part of the Information Systems (IS) team, providing basic software assistance and customer service support to employees and customers. The position also requires the knowledge of up-to-date software benefits to the company.

Key Responsibilities :

Serve as the point of contact for our independent agents for technical support (password resets, printing issues, document downloads, etc.) Provide support to agents for basic system tasks (navigation & general workflow, quoting, applying payments, looking up balances, etc.) Support internal and external support tickets. System maintenance of agent accounts (updating users, etc.) Provide support for assigned tasks from our internal ticket system. Maintain database of IS hardware and assignments to employees. Run predefined reports for various parties within and outside the company. Coordinate support with third party vendors as needed. Perform other duties as assigned or required.

Qualifications :

Minimum high-school degree required, associate degree related to technology or computer science preferred. Proficiency with Windows and Microsoft Office is a must.

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times.

Employment :

Location:

Cuba, NY Job Status:

Full Time, Non-Exempt Work Schedule:

Mon-Fri, 8:00 am-4:00 pm

Salary:

BOE - $47,100 - $65,100 Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.

Pay:

$47,100.00 - $65,100.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance Ability to

Commute:

Cuba, NY 14727 (Required)

Work Location:

In person