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Inside Sales/Counter Salesperson
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Hajoca Corporation
Harrisonburg, VA (In Person)
Full-Time
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Job Description
Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as an Inside Sales/Counter Salesperson . Inside Sales Responsibilities
- Meet or exceed the sales targets established by your Manager.
- Work with PCM to establish revenue and margin targets.
- Accurately process Sales Orders and Bids generated through telephone sales transactions.
- Assist customers who pick up their order at our Profit Center.
- Find innovative ways to grow sales with existing customers and become their trusted advisor.
- Generate sales leads that develop into new customers.
- Identify opportunities for value-added services and articulate our solutions.
- Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.
- Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required. Counter Sales Responsibilites
- Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
- Accurately process and fill Sales Orders generated at the sales counter.
- Attract and retain customers.
- Work with the PCM to establish revenue and margin targets.
- Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
- Provide customers with reliable information regarding product specifications, pricing, and availability.
- Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
- Ensure security and control is upheld at this primary point of customer contact.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
- Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
- Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
- Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery. Basic Qualifications
- 1 year of experience in customer service or inside sales & Counter Sales contractor sales preferred.
- Knowledge of products sold in the Profit Center preferred Skills
- Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
- Outstanding customer service, telephone/verbal communication, and generous listening skills.
- Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell. If driving is a requirement for this position, paste the related driver qualifications below.
- Build influential relationships and trust with customers and vendors through open and interactive communication.
- Able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.
- Able to build positive working relationships and inspire teamwork with co-workers.
- Able to learn and operate the computer related systems used to process orders.
- Able to learn to operate warehouse material-handling equipment.
- Read, write, speak, and understand English.
- Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
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