Installation and Repair Technician II or III

Job description About Core Fiber Partners Core Fiber Partners is a growing telecommunications company dedicated to delivering reliable, high-speed internet and connectivity solutions to the communities we serve. Through our family of regional brands, we focus on building strong local relationships while providing the technology and infrastructure customers depend on every day. We operate across multiple states, bringing fiber-forward innovation, dependable service, and customer-focused support to residential and business clients alike. Our team is committed to expanding broadband access, improving network performance, and ensuring our customers stay connected to what matters most. At Core Fiber, we believe our people are the foundation of our success. We foster a culture built on accountability, collaboration, and continuous improvement. Whether in the field, supporting customers, or driving strategy behind the scenes, every team member plays a vital role in delivering exceptional service and strengthening the communities we serve. If you're looking to grow your career in a fast-paced, evolving industry where your work makes a real impact, Core Fiber may be the right place for you. Job Description Core Fiber is seeking a motivated and customer-focused individual to join our team as an Installation & Repair (I&R) Technician II or III at our Newport, WA office. In this role, you will be responsible for installing, activating, maintaining, and troubleshooting residential and small business internet and voice services. As the front-line representative of our company in customers' homes and businesses, you will ensure services are installed correctly, operating reliably, and delivered with exceptional customer care. This position offers an opportunity to build foundational technical skills while supporting the continued growth and reliability of our fiber and fixed wireless network. The essential functions include, but are not limited to the following: Complete end-to-end installations, including drop installation, termination, and activation. Troubleshoot basic fiber and wireless network issues, escalating more complex problems to senior technicians or leads.

Configure customer networks:

routers, Wi-Fi extenders, and connected devices; educate customers on network use. Accurately document all work in company systems, including photo logs and job notes for quality assurance. Work collaboratively with the local team, including other technicians and contractors, to ensure efficient service delivery. Maintain inventory of installation materials, tools, and equipment, reporting any shortages or discrepancies to the supervisor. Follow all safety protocols, use PPE, and maintain a neat, professional appearance on all jobs. Meet or exceed service metrics, including first-time-right installation, on-time arrival, and customer satisfaction. Participate in an on-call rotation to handle escalated service issues outside of standard business hours. Work flexible schedules, including evenings, weekends, and holidays, as business needs require. Knowledge, Skills & Abilities Prior experience in fiber optic installation, telecommunications, or related field is preferred. Strong technical skills and ability to use various tools and equipment for fiber optic installations. Excellent customer service and interpersonal skills to interact with customers in a professional and friendly manner. Solid understanding of fiber optic networks, terminations, connectors, and related equipment. Familiarity with industry standards and best practices for fiber optic installations. Ability to read and interpret technical drawings, diagrams, and installation instructions. Detail-oriented with strong organizational and documentation skills. Ability to work independently and efficiently, managing time and priorities effectively. Physical fitness and ability to work in various weather conditions and physically demanding environments. Valid driver's license to travel to customer locations within the designated local markets.

Job Type:

Full-time Pay:

$44,402.00 - $67,158.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): Were you referred by a current employee? If so, who referred you?

Work Location:

In person