Insurance Customer Service Rep Jobs in USA, TN, Franklin | Rose International Job

Required Education:

High School DiplomaRequired Qualifications/Skills/Experience:

• Minimum 1-2 years of customer service experience in insurance or healthcare.
• Strong Communication & Customer Service Skills.
• Ability to handle inbound/outbound calls professionally.
• Basic MS Office knowledge

Preferred Qualifications/Skills/Experience:

• 01 Year of experience with: Medicare benefits, enrollments, and LIS assistance.

Insurance Customer Service Rep Overview:

• Acts as a primary resource for Medicare health products and agent service support
• Serves as the face of the organization and supports agents through phone, internet, and written inquiries
• Engages, consults, and educates agents based on their unique needs, preferences, and understanding of available plans, tools, and resources
• Handles non-routine calls that may require deviation from standard scripts and procedures
• Supports field sales and customer teams while helping agents grow sales in the senior market

Job Duties:

• Maintain knowledge of all health products available to the senior market
• Provide guidance for sales-related inquiries
• Manage multiple software applications while handling calls and document processes accurately
• Build and maintain positive relationships with field sales representatives, brokers, consultants, and customer teams
• Guide agents in navigating and utilizing the agent support website
• Complete sales orders and process requests for materials
• Assist Supervisors and Managers in supporting the team
• Collaborate cross-functionally to promote process improvements and deliver quality service
• Document and track all contacts, events, and outcomes using appropriate systems and processes.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.