Insurance Producer

We are looking for a customer-oriented Bilingual Customer Service Representative/ Insurance Producer. This position acts as a liaison, provides product/service information, and resolves any emerging problems with accuracy and efficiency in regards to issues our customers might face . The best Bilingual Customer Service Representative/ Insurance Producers are genuinely excited to help customers and love to talk. They're patient, empathetic, and passionately communicative. Bilingual Customer Service Representative/ Insurance Producers can put themselves in customers' shoes and advocate for them when necessary. Customer feedback is priceless, and Bilingual Customer Service Representative/ Insurance Producer set out to gather that feedback from customers. Problem- solving comes naturally to customer care specialists. They are confident at troubleshooting and will investigate if they don't have enough information to resolve customer complaints. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain a high level of customer satisfaction. If you are interested in a career with growth potential, then Payless Auto Insurance Broker might be the right fit for you! Job Requirements Must be over the age of 18 High school diploma or equivalent Must be bilingual (Spanish & English) Ability to pass background check Ability to pass to obtain Personal Lines License within the first 90 days. Responsibilities Manage large amounts of incoming calls Able to market and develop leads to gain new business Identify and assess customers' needs to achieve satisfaction and cross-sell other insurance lines accordingly Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers and ask for referrals Maintain a professional and committed work ethic despite obstacles and adversity Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Strong attention to detail, time management, decision-making, and communication skills Solid computer, grammar, and multi-tasking skills Compensation (Full-Time position) Hourly pay Commission incentives and bonuses (when licensed) Career Advancement If you are ready for a challenging and rewarding work environment please submit the following documents: Resume References Cover letter

Optional:

Letter(s) of recommendation

Location:

Imperial Valley •Depending on need of offices (El Centro, Calexico, Brawley)

Job Types:

Full-time, Permanent Pay:

From $16.90 per hour

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person