Intake/Enrollment Specialist

Intake/Enrollment Specialist ESC of Eastern Ohio Mahoning Valley Regional Council of Governments - Canfield, Ohio This job is also posted in

Ohio Education Job Board:

Ohio's resource for jobs in education Job Details

Job ID:

5711597

Application Deadline:

Posted until filled

Posted:

Yesterday Job Description

Position Title:

Intake Specialist

Category:

Classified; FLSA Applies

Compensation:

Hourly, insurance coverage, and fringe benefits as per the current Mahoning Valley Regional Council of Government (MVRCOG) Board Policy.

Education/Degree:

High school diploma or equivalent. Reports to: Intake Coordinator

Supervises:

None

Qualifications:

The following qualifications and guidelines: Processes calls to engage families in the Help Me Grow system of services to determine eligibility. Responsible for answering agency and departmental phone lines maintaining a consistent positive, helpful attitude. Provides appropriate information to callers and refers callers to resources as needed. Obtains and documents new referrals, performs data entry and data verification by extracting information from multiple databases and/or forms per protocol ,assigns designated referrals per protocol, and assists with managing correspondence with families and referral sources. Maintains accurate, complete and correct documentation/records. Checks voicemail, fax and email for new referrals and assigns per protocol. Troubleshoots issues related to data entry and contacts Ohio Department of Health, the Ohio Department of Developmental Disabilities, staff and/or partners to resolve issues, inconsistencies and/or missing data. Any other duties assigned by the Superintendent.

REQUIRED ETHICAL AND PROFESSIONAL ATTRIBUTES AND BEHAVIORS

Regular and prompt in attendance. Seeks opportunities to improve skills and grow professionally. Prepares an annual professional development plan that links professional growth with ESCEO and other assigned goals. Attends and actively participates in all required/assigned training sessions, meetings and other responsibilities. Provides quality service to both internal and external colleagues and customers. Seeks opportunities to participate as a productive member of ESCEO, school district , and other committees and teams Generates internal and external support for ESCEO services. Represents the ESCEO and its service schools with professionalism at all times. Demonstrates at all times integrity and ethical behavior. Responds quickly to directions for improvement from supervisors Maintains confidentiality in all job related discussions and communications.

OTHER EXPECTATIONS AND DEMONSTRATED SKILLS AND ABILITIES

Reads, analyzes and interprets data and reports. Writes reports, correspondence and other appropriate communication. Presents information and responds to questions effectively and efficiently. Prioritizes task, requirements and expectations in order to perform to a standard of excellence in service.

WORKING CONDITIONS

Exposure to the following situations may range from remote to frequent based on circumstances and factors that may not be predictable. Duties may require bending, crouching, kneeling, reaching, and standing. Duties may require lifting, carrying, and moving work-related supplies/equipment, up to 50 pounds. Duties may require operating and/or riding in a vehicle. Duties may require traveling to meetings and work assignments. Duties may require working in proximity to moving mechanical parts. Duties may require using a computer keyboard and monitor. Duties may require wearing protective clothing and using safety equipment. Duties may require working extended hours. Potential for exposure to adverse weather conditions and temperature extremes. Potential for exposure to air-borne particulates, chemical irritants, combustible materials, electrical hazards, equipment vibrations, noises, and odors. Potential for exposure to blood-borne pathogens and communicable diseases. Potential for interaction with aggressive, disruptive, and/or unruly individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type:

Full-time Job Requirements