Invoicing and Disputes Specialist

Overview Element Materials Technology is seeking a detail-oriented and results-driven Invoicing and Disputes Specialist to oversee the end-to-end accounts receivable process. This role is responsible for managing invoicing operations, ensuring timely collections, and resolving customer disputes efficiently. The ideal candidate will have strong leadership skills, experience in financial operations, and a customer-focused approach to problem-solving.

Salary:

$25- $30/hr

DOE Responsibilities Invoicing:

• Submit invoices through customer's portal
• Oversee the accurate and timely generation of customer invoices.
• Ensure invoicing aligns with contractual terms, company policies, and compliance standards.
• Implement process improvements to enhance invoicing efficiency and accuracy.
• Collaborate with sales and operations teams to ensure correct billing information.

Collections & Accounts Receivable:

• Work with the collections team to ensure timely payments and reduce outstanding receivables.
• Develop and implement strategies to improve cash flow and minimize bad debt.
• Monitor accounts receivable aging reports and take proactive action on overdue accounts.
• Negotiate payment plans with customers when necessary.

Disputes & Resolutions:

• Oversee the resolution of billing disputes and discrepancies in a timely manner.
• Act as the main point of contact for customers with invoicing concerns.
• Collaborate with internal teams (sales, operations, legal) to resolve disputes effectively.
• Maintain detailed records of disputes, resolutions, and corrective actions.

Leadership & Reporting:

• Work closely with the Accounts Receivable Center of Excellence team
• Develop key performance metrics to track and improve process effectiveness.
• Prepare regular reports on invoicing, collections, and dispute resolution performance for senior management.
• Ensure compliance with company policies, financial regulations, and industry standards.

Skills / Qualifications

• Associate's degree in accounting, Finance, Business Administration, or a related field.
• 5 years of experience in collections and accounts receivable (customer facing).
• Excellent analytical, problem-solving, and negotiation skills.
• Proficiency in accounting/ERP software (e.g., SAP, Oracle, NetSuite) and Microsoft Excel.
• Strong communication skills with the ability to interact with internal and external stakeholders.
• Strong self-starter with a proactive approach to problem-solving.

Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner". All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.