IT Assistant

Job Description Reports to the IT Site Lead. Helps support Office automation, and delivery of services for the plant location. Primary Responsibilities

• Provide prompt, courteous first-level IT support for plant employees, addressing hardware, software, and network issues.
• Troubleshoot and resolve problems with desktops, laptops, printers, mobile devices, and manufacturing-specific systems (e.g., MES, barcode scanners).
• Assist with installation, configuration, and maintenance of IT equipment across the facility.
• Support users with account management, password resets, access permissions, and application issues.
• Document all incidents, solutions, and procedures for knowledge sharing and compliance.
• Escalate unresolved or complex issues to senior IT staff or specialized teams.
• Participate in system upgrades, equipment rollouts, and IT improvement projects.
• Ensure adherence to company IT policies, security protocols, and data protection standards.
• Collaborate with cross-functional teams to support production and minimize downtime. Work Process Accountabilities
• Take leadership of all incidents and initiatives affecting site's IT environment
• Do what it takes to get business working including hands on intervention as required.
• Identify root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur.
• Support local and corporate project implementations when they occur.
• Ensure conformance and adherence to working procedures and audit standards with all Hanon Systems Integrated Management System procedures, standards, and regulations
• Ensure conformance and adherence to working procedures and audit standards Desired Competencies, Experience, & Qualifications
• Associate's degree or higher in Information Technology, Computer Science, or related discipline.
• 1+ years of IT helpdesk or technical support experience (manufacturing environment preferred).
• Proficiency in Windows OS, MS Office Suite, and basic network troubleshooting.
• Experience with manufacturing IT systems (MES, ERP) is an advantage.
• Excellent communication, problem-solving, and customer service skills.
• Ability to work independently, prioritize tasks, and adapt to changing demands.
• Willingness to work on-site and support 2nd shift-based operations.

Hanon Systems is an equal opportunity employer committed to a culturally diverse workforce.

Pay:

From $18.21 per hour

Work Location:

In person