IT Executive Support Service Manager

At a glance

Position:

IT Executive Support Service Manager Primary Location:

Midland (MI, USA),

Michigan, United States of America Schedule:

Full time

Date Posted:

05/12/2026

Job Number:

R2066030

Position Type:

Regular Workplace Type:

Onsite At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place. About the role Dowhas an exciting opportunity for anIT Executive Support Managerlocated inMidland, MI. The IT Executive Support Manager leads the delivery of high touch, white glove IT services for the company's executive population and is accountable for ensuring executives have a reliable, seamless technology experience that enables productivity, decision making, and leadership effectiveness. The position combines team leadership, service management, and executive-level engagement. The Executive Support Manager serves as the primary IT point of accountability for executive issues, escalations, and service quality, while developing a high-performing team that represents IT with professionalism, discretion, and trust. Key Responsibilities Own the

Executive IT Experience:

Accountable for end-to-end, white-glove IT support for executives, ensuring technology never becomes a barrier to leadership effectiveness. Lead and Develop the

Executive Support Team:

Set service standards, provide coaching, manage coverage models, and develop a high-performing team that represents IT with professionalism, discretion, and trust. Serve as the

Primary Escalation and Accountability Point:

Own executive IT incidents and escalations, coordinating across IT teams to drive rapid resolution, clear communication, and follow-through.

Deliver Proactive, Relationship-Based Support:

Anticipate executive needs by understanding schedules, meetings, travel, and events, shifting the service from reactive support to proactive readiness. Partner Across IT to

Improve Executive Outcomes:

Collaborate with device, collaboration, AV, mobile, and infrastructure teams; provide executive feedback to influence service improvements and roadmaps.

Provide Service Visibility and Continuous Improvement:

Track service health, executive satisfaction, and device readiness; use metrics and dashboards to improve service quality and leadership transparency.

Core Responsibilities:

Team lead for the IT Executive Support team Support presentations and equipment for senior leadership meetings and events at Midland headquarters and remote sites. Maintain Audio Visual equipment for Midland based executive spaces and manage the lifecycle of the equipment. Coordinate with other Dow technology teams, Collaboration Services, Network Services, and Mobile Services to ensure all required services are available when required. Troubleshoot and resolve technical issues with workstations, mobile devices, printers, and IT resources. Support executive events around the world and work with various vendors. (Leadership Summit, Strategy Week, Board Meetings)

Qualifications:

A minimum of a bachelor's degreeorrelevant military experience at or above a U.S. E5 rankingorCanadian Petty Officer 2nd Class or Sergeant or 8 years of experience in lieu of a Bachelor's degree. A degree in Communications, Information Technology Management, or Broadcasting is preferred. Minimum 3 years of experience working with executive level clients Minimum 2 years of presentation and meeting technology expertise Competent in computer operating systems, applications, networking, and mobile devices Ability to coordinate external suppliers to achieve successful events Ability to work with all levels of organization including C-Suite stakeholders. Flexibility to support users 24/7 as issues occur Ability to travel for remote events and support A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications:

Experience in Audio Visual control systems Experience with collaboration technology (Teams, Zoom, WebEx) Microsoft certification(s) desirable Ability to evaluate, develop strategy, and implement technology plans Skills Executive "White-Glove" Customer Service (Executive Relationship Management):

Delivers high-touch, discreet, confidence-building support to C-Suite leaders-ensuring technology is seamless, reliable, and never a barrier to decision making, productivity, or leadership effectiveness. Proactive Problem Solving (Incident & Escalation Ownership):

Anticipates issues before they occur and takes end-to-end accountability when they do-triaging, coordinating across IT teams/vendors, driving rapid resolution, and ensuring clear follow-through until closure. Executive Communication & Presence (Trust + Discretion):

Communicates clearly, calmly, and professionally under pressure with executives and technical teams-setting expectations, providing concise status updates, and handling sensitive situations with judgment and confidentiality. Meeting /

Event Technology & AV/Collaboration Expertise:

Ensures flawless support for leadership meetings and events (onsite and remote)-including presentation readiness, conferencing platforms (e.g., Teams/Zoom/WebEx), room AV systems, and equipment lifecycle management. Team Leadership & Service Management (Standards, Coverage, Continuous Improvement):

Builds and coaches a high-performing support team-defining service standards, managing coverage models, tracking service health/satisfaction metrics, and continuously improving the executive experience through dashboards and feedback loops.

Additional information:

This role does not offer relocation assistance. This position requires a candidate with the ability to make decisions quickly to support the changing needs of executive leadership, who can adapt and execute a quick recovery from direction change and technology failures. This role requires onsite 4-5 days a week with split coverage with team members from 7:30am-5:30pm. Benefits - What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.?You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location). Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match. Robust medical and life insurance packages that offer