IT Help Desk Technician (Entry Level)

ESP Associates, Inc. is seeking an IT Help Desk Technician in our Fort Mill, SC office. This is an excellent opportunity for an entry-level, service-oriented professional who is eager to learn and grow their career as part of a dynamic, collaborative IT team!

Responsibilities:

Providing technical assistance and support to end users by responding to help desk tickets, running diagnostic programs, isolating problems and implementing solutions Helping configure, build, and deploy machines for new employees Providing support to remote ESP offices

Required Qualifications:

Customer service attitude Good verbal and written communication skills Experience with laptops, workstations, cell phones, printing systems, and hardware trouble shooting Working knowledge of Windows 7, Windows 10, Microsoft Office, and Office 365 Ability to work well in a highly collaborative, team setting Ability to handle multiple tasks and competing priorities while supporting/communicating with IT teammates Candidate must be able to pass a drug screen, background check, and have a satisfactory driving record in accordance with the company's driving (MVR) policy

Preferred:

Experience with LAN/WAN support Knowledge of VPN access and large-scale plotting systems Experience with Microsoft Server 2016 and 2019 support Experience with Hyper-V software and/or VM software Associates Degree and/or 2+ years of experience in computer systems or corporate IT support

Physical Requirements:

Capable of walking various terrains, including inclines and declines. Must be capable of carrying up to but not limited to 50lbs of equipment and or supplies throughout various locations. Bending, Knelling, Twisting and Repetitive Lifting of 20lbs are required

Corporate Information:

ESP is a multi-discipline engineering design and consulting firm providing our clients with civil engineering, surveying, planning/landscape architecture, geosciences, environmental, subsurface utility engineering, and construction engineering inspection. Through years of dedicated service to our clients, ESP has received a designation of 195 on the 2025 ENR Top 500 Design Firm rankings. For the firm's primary territory, the ENR Texas & Southeast Top Design Firms, ESP received a 2025 ranking of 52. ESP offers an excellent employee benefits package including: Competitive compensation with yearly performance reviews and discretionary annual bonuses 401(k) (Traditional & Roth plans) with a guaranteed employer match of 100% up to the first 3% and 50% on the next 2% (eligibility after 60 days) PTO (Paid Time Off) & 10 Paid Holidays VTO (Volunteer Time Off) of 4 hours each year (prorated during first year based on hire date) Tiered Health, Vision & Dental Insurance Options (eligibility after 30 days) Behavioral Medicine through Teladoc Short-Term Disability Insurance (Employer paid) Long-Term Disability Insurance Life Insurance Pet Insurance Education Reimbursement Opportunities Flexible and Dependent Benefits Plan Referral Bonuses