IT Helpdesk Technician

At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families. We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. Monday - Friday; occasional evenings or weekends may be required In the IT Helpdesk Technician position, you will: Provide friendly, respectful, and professional support to employees experiencing technical issues Answer Helpdesk calls, emails, and support requests in a timely and customer-focused manner Listen carefully to user concerns and communicate technical information in a clear and understandable way Troubleshoot basic hardware, software, printer, phone, and account-related issues Escalate more advanced technical problems appropriately when necessary Document support requests accurately within the Helpdesk ticketing system Assist with setup, deployment, and maintenance of computers and related equipment Support IT projects and other departmental tasks as assigned Benefits offered: Health insurance Life insurance Paid vacation Holiday pay Sick pay 401(k) Plan + match Voluntary benefits - dental, vision, disability Employee assistance program Minimum Requirements for the IT Helpdesk Technician position: High school diploma or equivalent Helpdesk or IT support experience required Technical coursework, certifications, or college education in Information Technology strongly preferred Willing to train candidate who demonstrates strong communication skills, professionalism, and a willingness to learn The successful IT Helpdesk Technician candidate will be subject to a background check.

An Equal Opportunity Employer Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Referral program Vision insurance

Work Location:

In person