IT Support Technician

Provides first-level technical support to end users across all departments, diagnosing and resolving hardware and software issues. Responsible for the deployment, configuration, and maintenance of desktop computers, peripherals, and related equipment in accordance with company. Collaborates with user to diagnose problems and uses diagnostic software to correct problem. Receives user calls or emails requesting software or hardware help. Sets up new computers, printers and other intelligent devices when they arrive from the manufacturer according to company guidelines and specifications. Configures and deploys workstations for new employees; assists with account setup and deactivation in coordination with HR and the Network Systems Manager. Supports the organization's commitment to ensure that our food safety and quality plans conform to all regulatory requirements and with food quality and the safety requirements of our customers and reports any problems or potential problems observed concerning food safety and quality to Supervision immediately. Troubleshoots basic network connectivity issues including wired and wireless connections, escalating to senior staff as needed. Provide printing assistance for production labeling requirements. Performs other duties as assigned by the Network Systems Manager Minimum of a 2-year technical degree in Computer Science, Information Technology, or a related field; or equivalent combination of education and demonstrated work experience. CompTIA A+ certification preferred. Good vision, color vision, hearing, speaking ability and finger dexterity. Ability to sit, stand, walk, stoop, reach, pull, use of personal computer, lift and/or carry up to approximately 30 lbs. Ability to read, write, follow instructions, perform mathematical calculations, record/report information and draw conclusions from a visual and/or physical inspection of assigned tasks. Computer, mobile devices, networked printers and peripherals, label printers (for production labeling support), cable management tools, and hand tools for hardware installation.