IT Support Technician

IT Support Technician Jamestown Container Companies Full-Time | On-Site | Macedonia, OH Position Overview Jamestown Container Companies is seeking a motivated and technology-driven IT Support Technician to join our growing IT team at our Macedonia, Ohio facility. This is an excellent opportunity for a recent college graduate or someone early in their IT career who has a passion for technology, enjoys solving problems, and wants hands-on experience across many areas of Information Technology. The ideal candidate is someone who is naturally curious, enjoys working with computers and technology, has a strong willingness to learn, and is eager to grow within a fast-paced manufacturing environment. We are looking for someone who can develop into a long-term member of our IT organization and gain experience supporting enterprise infrastructure, cybersecurity initiatives, cloud technologies, and manufacturing operations. What You'll Do

• Provide front-line IT helpdesk support for end users across the organization
• Respond to, troubleshoot, and resolve support tickets in a timely and professional manner
• Document issues, resolutions, and technical procedures within the ticketing system
• Provide technical support for desktops, laptops, printers, scanners, and mobile devices
• Troubleshoot hardware, software, and network-related issues
• Assist users with Microsoft 365 applications and account support
• Support Windows-based environments, Active Directory, and endpoint management systems
• Assist with workstation deployments, onboarding, and equipment setup
• Support cybersecurity and IT best practices across the organization
• Participate in infrastructure and technology improvement projects
• Travel between company locations as needed to support users and IT initiatives What We're Looking For
• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field preferred
• Strong interest in computers, technology, and troubleshooting
• Basic understanding of Windows operating systems and networking concepts
• Familiarity with Microsoft products such as Windows and Microsoft 365
• Strong communication and customer service skills
• Ability to prioritize and manage multiple support requests
• Self-motivated with a willingness to learn and grow
• Ability to work independently and collaboratively in a team environment
• Valid driver's license and ability to travel between company facilities Bonus Skills (Not Required)
• Experience working with helpdesk or ticketing systems
• Experience with Active Directory or Microsoft 365 administration
• Exposure to networking, switches, wireless, or firewalls
• Familiarity with cybersecurity concepts or endpoint protection tools
• Personal technology projects, internships, or homelab experience Work Environment
• This is an on-site position based out of our Macedonia, Ohio plant
• Occasional travel between company locations is required
• Hands-on support in both office and manufacturing environments Why Join Jamestown Container Companies?
• Opportunity to gain real-world IT experience across multiple technologies
• Exposure to modern infrastructure, cybersecurity, and cloud platforms
• Work directly with experienced IT leadership and technical teams
• Stable and growing manufacturing organization with long-term career opportunities
• Opportunity for technical growth and advancement within the company

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person