IT Technician

The Town of Coventry is seeking a motivated, detail-oriented IT Technician to join our technology team. This role is ideal for a versatile technical professional who enjoys a mix of hands-on infrastructure management, proactive system administration, and user support. Reporting directly to the IT Director, the IT Technician will play a vital role in maintaining the integrity, availability and security of the Town's digital infrastructure while ensuring our staff has the tools they need to serve the community effectively.

Key Responsibilities Network & Infrastructure:

Assist in the maintenance, troubleshooting, and optimization of the Town's wired and wireless networks. Monitor connectivity and hardware performance across multiple municipal sites.

System Administration:

Manage and maintain a Windows Active Directory environment, including user account lifecycle management, Group Policy Objects (GPOs), and permissions.

Website Management:

Perform regular updates, content management, and basic troubleshooting for the Town's official website to ensure accessibility and accuracy for residents.

Technical Support:

Serve as the primary point of contact for help desk requests. Resolve hardware, software, and peripheral issues for Town employees with a focus on efficiency and professional communication.

Security & Compliance:

Assist the IT Director in implementing security protocols and ensuring all systems adhere to best practices for data protection.

Qualifications & Skills Education/Experience:

An Associate's degree in Information Technology, Computer Science, or a related field; or 2+ years of professional experience in a technical support or junior sysadmin role.

Technical Proficiency:

Strong understanding of TCP/IP networking, VLANs, and hardware (switches, firewalls, and APs). Hands-on experience managing Windows Server environments and Active Directory. Familiarity with web content management systems (CMS). Proficiency in Microsoft 365 administration and troubleshooting.

Soft Skills:

Exceptional problem-solving abilities and a "security-first" mindset. Ability to explain technical concepts to non-technical staff clearly and patiently. Strong organizational skills to manage multiple tickets and long-term projects simultaneously. Ability to learn and be taught Why Join Us? This is a unique opportunity to work in a stable, community-focused environment where your work has a direct impact on public services. You will work in a collaborative setting with direct mentorship from the IT Director, providing a clear path for professional growth and skill development.

Pay:

$55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person