Kitchen Manager

SUMMARY The Kitchen Manager is responsible for kitchen operations with an emphasis on production, menu compliance, and menu development. This position reports to the Food & Beverage Director and supports the highest possible client/customer satisfaction levels and creates a positive team environment. This role manages vendor relationships to ensure quality ingredients are received at practical costs and engages in the quality assurance and preparation of food items. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner. Create menus including retail pricing for all outlets in conjunction with Director of Food & Beverage. Create recipe cards to determine food costs of each menu item. Specify food products to be used in the preparation of all menu and buffet items. Create and approve weekly work schedules for kitchen staff. Monitor food preparation methods to ensure quality and enforcement of Health Code regulations. Monitor storage of all food items, whether prepared, or raw materials to ensure compliance with Health Code regulations. Monitor cleanliness and repair of all kitchen spaces, storage areas, and equipment to ensure compliance with Health code regulations. Develop daily or weekly food specials for the outlets. Maintain good relationship with Purchasing Department and suppliers to ensure best quality and pricing. Set and monitor supply inventories to ensure adequate products are available with minimum spoilage. Periodically inspect the work of Sous Chefs, cooks, and stewards to ensure quality and cost control. Ensure all staff are properly trained in food preparation, storage and sanitation techniques. Adhere to all regulatory, departmental, and casino policies and procedures, and to the Minimum Internal Control Standards (MICS). Responsible for hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating Team Members with concurrence of the Department Director, General Manager, and the Director of Human Resources. Perform additional duties or projects, as assigned. The list of es s ential job fun c tions is illustrative of the minimum s ONLY and is not a c omprehen s ive listing of all fun c tion s and tasks performed by positions in this class. It does not imply that all position s within the class perform all the duties listed as the maximum e xpe c tation , nor doe s it nece ss arily list all po ss ible duti es that may b e a ss ign e d .

JOB DEMANDS

Physical The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Conditions in this job may require exposure to extreme heat or cold and/or equipment, tools, or chemicals that can be hazardous if not handled or disposed of properly. Job requirements include ability to lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time. While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 75 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Must be able to maintain repetitive wrist motions and operate computer or other equipment for extended periods of time. Must be able to move and maneuver a full keg if needed. Confer with Human Resources for additional information, as needed. Mental Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on task over a period of time without being distracted and work continuously on computers or other devices. Work Environment The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs. Success in this position will require ongoing knowledge and application of the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability. The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions.

STATEMENT OF UNDERSTANDING I

have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided. I further agree to immediately inform my supervisor(s) when/if my ability to perform is hindered or enhanced in any way.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

Associate's degree (AA) in Culinary Arts or related field and at least 4 years of experience as a Chef or Kitchen Manager (at least 1 year of which must be in a supervisory capacity) or an equivalent combination of education, experience, or training. High School diploma or GED is required. Mid-level computer proficiencies, specifically Microsoft Office, internal business software and related products. Demonstrable knowledge of classical and volume cooking techniques, recipes, and proper kitchen procedures. Basic knowledge of budgeting and experience in managing multiple outlets preferred. Knowledge of gaming industry policies and practices preferred.

REQUIREMENTS, SKILLS & ABILITIES

Must be at least 21 years of age. Regular and reliable attendance. Accurate, highly organized administrative abilities with good planning skills and the ability to adapt quickly to changing priorities. Excellent verbal, written, interpersonal and communication skills to effectively interface with executives, guests, and team members. Ability to maintain confidentiality. Ability to create strong teams and foster team member engagement. Ability to work cooperatively with departments and all team members. Excellent ability to handle sensitive documents and confidential matters. Excellent ability in establishing priorities and meeting deadlines, including response times to correspondence and/or specific requests. Ability to independently manage multiple tasks in a professional manner. Ability to maintain a professional appearance and demeanor.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for Kitchen and Team Member Dining Room staff.

LICENSES & CERTIFICATIONS

Ability to obtain and maintain Gaming License is required. Key positions require knowledge and application of Title 31 reporting requirements. Must have the ability to pass comprehensive background check and drug test. Certification in SERV Safe food safety program or equivalent. Kitchen Manager

KIOWA CASINO GROUP 198131

Highway 36, Devol, OK 73531 SUMMARY The Kitchen Manager is responsible for kitchen operations with an emphasis on production, menu compliance, and menu development. This position reports to the Food & Beverage Director and supports the highest possible client/customer satisfaction levels and creates a positive team environment. This role manages vendor relationships to ensure quality ingredients are received at practical costs and engages in the quality assurance and preparation of food items. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner. Create menus including retail pricing for all outlets in conjunction with Director of Food & Beverage. Create recipe cards to determine food costs of each menu item. Specify food products to be used in the preparation of all menu and buffet items. Create and approve weekly work schedules for kitchen staff. Monitor food preparation methods to ensure quality and enforcement of Health Code regulations. Monitor storage of all food items, whether prepared, or raw materials to ensure compliance with Health Code regulations. Monitor cleanliness and repair of all kitchen spaces, storage areas, and equipment to ensure compliance with Health code regulations. Develop daily or weekly food specials for the outlets. Maintain good relationship with Purchasing Department and suppliers to ensure best quality and pricing. Set and monitor supply inventories to ensure adequate products are available with minimum spoilage. Periodically inspect the work of Sous Chefs, cooks, and stewards to ensure quality and cost control. Ensure all staff are properly trained in food preparation, storage and sanitation techniques. Adhere to all regulatory, departmental, and casino policies and procedures, and to the Minimum Internal Control Standards (MICS). Responsible for hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating Team Members with concurrence of the Department Director, General Manager, and the Director of Human Resources. Perform additional duties or projects, as assigned. The list of es s ential job fun c tions is illustrative of the minimum s ONLY and is not a c omprehen s ive listing of all fun c tion s and tasks performed by positions in this class. It does not imply that all position s within the class perform all the duties listed as the maximum e xpe c tation , nor doe s it nece ss arily list all po ss ible duti es that may b e a ss ign e d .

JOB DEMANDS

Physical The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Conditions in this job may require exposure to extreme heat or cold and/or equipment, tools, or chemicals that can be hazardous if not handled or disposed of properly. Job requirements include ability to lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time. While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 75 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Must be able to maintain repetitive wrist motions and operate computer or other equipment for extended periods of time. Must be able to move and maneuver a full keg if needed. Confer with Human Resources for additional information, as needed. Mental Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on task over a period of time without being distracted and work continuously on computers or other devices. Work Environment The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs. Success in this position will require ongoing knowledge and application of the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability. The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions.

STATEMENT OF UNDERSTANDING I

have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided. I further agree to immediately inform my supervisor(s) when/if my ability to perform is hindered or enhanced in any way.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

Associate's degree (AA) in Culinary Arts or related field and at least 4 years of experience as a Chef or Kitchen Manager (at least 1 year of which must be in a supervisory capacity) or an equivalent combination of education, experience, or training. High School diploma or GED is required. Mid-level computer proficiencies, specifically Microsoft Office, internal business software and related products. Demonstrable knowledge of classical and volume cooking techniques, recipes, and proper kitchen procedures. Basic knowledge of budgeting and experience in managing multiple outlets preferred. Knowledge of gaming industry policies and practices preferred.

REQUIREMENTS, SKILLS & ABILITIES

Must be at least 21 years of age. Regular and reliable attendance. Accurate, highly organized administrative abilities with good planning skills and the ability to adapt quickly to changing priorities. Excellent verbal, written, interpersonal and communication skills to effectively interface with executives, guests, and team members. Ability to maintain confidentiality. Ability to create strong teams and foster team member engagement. Ability to work cooperatively with departments and all team members. Excellent ability to handle sensitive documents and confidential matters. Excellent ability in establishing priorities and meeting deadlines, including response times to correspondence and/or specific requests. Ability to independently manage multiple tasks in a professional manner. Ability to maintain a professional appearance and demeanor.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for Kitchen and Team Member Dining Room staff.

LICENSES & CERTIFICATIONS

Ability to obtain and maintain Gaming License is required. Key positions require knowledge and application of Title 31 reporting requirements. Must have the ability to pass comprehensive background check and drug test. Certification in SERV Safe food safety program or equivalent.