QUALIFICATIONS EDUCATION / EXPERIENCE

High School Diploma or General Equivalency Degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of word processing, Internet, contact management systems, and spreadsheet software.

ESSENTIAL SKILLS

Problem Solving

Identifies and resolves problems in a timely manner; Develops alternative solutions. Customer Service
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service, responds to requests for service and assistance; Meets commitments. Interpersonal
Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to other without interrupting; Keeps emotions under control; Remains open to others' ideas and try new things. Oral Communication
Speaks clearly and persuasively in positive or negative situations and listens and gets clarification and responds well to questions. Written Communication
Writes clearly and informatively, edits work for spelling and grammar and is able to read and interpret written information. Quality Management
Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Diversity
Demonstrates knowledge of EEO policy and shows respect and sensitivity for cultural differences. Ethics
Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support
Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Adaptability
Adapts to changes in the work environment; Changes approach or method to best fit the situation and can deal with frequent changes, delays, or unexpected events.

Attendance / Punctuality

Is Consistently at work and on time. Dependability
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Initiative
Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed. Innovation
Meets challenges with resourcefulness; Generates suggestions for improving work. Judgment
Exhibits sound and accurate judgment; Includes appropriate people in decision making process. Motivation
Sets and achieves challenging goals, Measures self against standard of excellence.

Planning / Organizing

Prioritizes and plans work activities; Uses time efficiently. Professionalism
Approaches others in a tactful manner; Reacts will under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality
Demonstrates accuracy and thoroughness; Looks for way to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity
Meets productivity standards; Completes work in timely manner, Safety and Security
Observes safety and security procedures; Reports potentially unsafe condition; Uses equipment and materials properly.

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