Human Services Supervisor

Important Recruitment Information for this vacancy Job Posting closes: Open until filled Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered.

Agency Information:

Kansas Department for Children and Families | www.dcf.ks.gov Economic and Employment Services Southwest Region / Dodge City About the Position Who can apply: External (anyone)

Classified/Unclassified Service:

Classified Full-Time/Part-Time:

Full-time Regular/Temporary:

Regular Work Schedule:

Monday-Friday Eligible to

Receive Benefits:

Yes Veterans' Preference Eligible:

Yes Compensation:

$ 50,918.40 annually. Salary may be dependent upon the candidate's qualifications and experience. Employment Benefits In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in: Health Insurance including medical; dental; vision (plus optional partner/dependent coverage at reduced cost) Creation of and contribution to your, personal KPERS defined Retirement benefit 9-10 paid, annual holidays 12 paid, annual vacation days 12 paid, annual sick days 1 paid Discretionary Day Your personal life insurance policy equal to 150% of your starting salary This benefits package represents additional annual compensation. Visit the Employee Benefits page for more information. Position Summary & Responsibilities The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose! Directs the work of an Economic and Employment Service (EES) team. Recruits, selects, assigns, and evaluates staff in keeping with state, regional and Kansas Organization of State Employees (KOSE) regulations. Monitors time usage. Establishes performance expectations, provides feedback, guidance, mentoring, monitoring, and motivation. Ensures coverage and provides back-up for team. Ensures resources are available to enable staff to complete their work effectively. Ensures work team follows methods and principles of Business Process Management (BPM) as outlined in the Business Process Manual. Observes staff interviewing or in other tasks to ensure staff are aware and follow the process and principles of Business Process Management, including but not limited to first contact resolution, eliminating rework, and client choice. Complete Business Process Management case reads to ensure process and principle are being followed.

View the full position description:

Qualifications Minimum Qualifications:

• If a driver's license is required, a copy must be sent to your recruiter following the interview.
• Education
• General.

Six years of experience interviewing, investigating, compiling information, documenting decisions, interpreting guidelines and/or providing technical assistance relevant to the agency's program. Post-secondary education may be substituted for experience as determined relevant by the agency. Maintain a valid Kansas Driver's License.

Preferred Qualifications:

Supervisory Experience, Case Management Experience, Eligibility determination: case documentation, caseload management, public interaction, basic mathematics, database management/reporting.

Social/Human service professional:

disseminating information; crisis intervention, basic interview skills and techniques. DCF Experience

• fully trained in all EES eligibility programs.

Post-Offer, Pre-employment Requirements :

Security Clearance:

A background check (KBI

• criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check.

Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.

Kansas Tax Clearance Certificate:

A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue•

Tax Clearance Frequently Asked Questions Recruiter Contact Information Email:

Hallie.

Adams@ks.gov |

Phone:

620-860-7290 Please reference this

Job ID Number:

220294 Job Application Process First Sign in or register as a New User. Complete or update your contact information on the Careers> My Contact Information page.

• This information is included on all your job applications. Upload required documents listed below for the Careers> My Job Applications page.
• This information is included on all your job applications. Start your draft job application, upload other required documents, and Submit when it is complete. Manage your draft and submitted applications on the Careers> My Job Applications page. Check your email and My Job Notifications for written communications from the Recruiter. Email
• sent to the Preferred email on the My Contact Information page Notifications
• view the Careers> My Job Notifications page Helpful Resources at jobs.ks.gov : "How to Apply for a Job
• Instructions" and "How to Search for a Job
• Instructions" Required Documents
• for this Application to be Complete Upload these on the Careers
• My Job Applications page State of Kansas online application Resume Cover letter Transcripts
• (if educational requirements are listed for this position)
• If degree is a requirement listed, transcript must show proof of graduation or degree obtained.

DD214 (if you are claiming Veteran's Preference) Required documents must be uploaded by close date. Incomplete applications may not be considered. Helpful Resources at jobs.ks.gov : "How, What, & Where do I Upload Documents". How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under

K.S.A. 73-201

will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran's Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference

PLEASE NOTE

The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to Gustavo.

Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN:

Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

E-Verify:

DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Full Position Description:

No. Each Task and Indicate Percent of Time E or M The person in this position has access to protected health information (PHI) under the provisions of the Heath Information Portability Act of 1996 (HIPPA) Privacy Rule. PHI must be treated in accordance with the provisions of the HIPAA Privacy Regulation including the requirements for safeguarding, releasing and recording the release of such information. The person will receive training in the provision of the HIPAA Privacy Regulations as they relate to the duties of this position and has signed a confidentiality agreement. In addition to the tasks listed below, the incumbent is expected to communicate the Mission, Vision and Guiding Principles of the agency to peers, clients and the public; identify personal strengths and developmental needs to increase job performance and long-term career growth. Continually analyze work processes, seek new approaches and make recommendations to enhance efficiency and effectiveness of the agency. Works in a harmonious and cooperative fashion with other staff to provide efficient and effective customer service. Uses free time as available to assist other staff in the completion of work assignments. Contributes to a positive work environment through a positive, helpful, courteous demeanor towards staff, clients, and the general public. Adheres to appropriate standards of conduct regarding the use of leave and reports to work on time.

Professional Attitude :

While performing the tasks listed below, please remember that you are a representative of the Department for Children and Families, and you are expected to: Demonstrate a willingness to help. Remember that your client is anyone needing or asking for your assistance. For example, this could be other agency employees, community partners, landlords, state and community partners, and individuals and families seeking services from the agency; Demonstrate an attitude of respect (i.e. works harmoniously with managers, follows regional direction, be attentive to the client, communicate in a polite and professional tone of voice, meet with the client, or return phone calls or emails within a reasonable period of time

• as defined by your supervisor or program policy), process requests for service as quickly as possible; Encourage individuals to identify and fulfill their own responsibilities; Practice personal self-discipline and maintain ethical and professional behavior in times of frustration with difficult clients; Maintain confidentiality of agency information at all times.

Release information only to those who have an identified and legitimate business related need to know; Provide information and service to those seeking your assistance. If you are unable to directly provide that service or information, you should offer to connect them with someone who can assist or advise them. Failure to demonstrate a professional attitude will directly reflect on the organization, the quality of service you provide, and will be considered unacceptable for any employee of the West Region

DCF. 1. 2. 3. 4. 5. E

• 35% E
• 25% E
• 20% E
• 10% M
• 10% Supervision and Team Management Directs the work of an Economic and Employment Service (EES) team.

Recruits, selects, assigns, and evaluates staff in keeping with state, regional and Kansas Organization of State Employees (KOSE) regulations. Monitors time usage. Establishes performance expectations, provides feedback, guidance, mentoring, monitoring and motivation. Ensures coverage and provides back-up for team. Ensures resources are available to enable staff to complete their work effectively. Facilitates work of team. Promotes team cohesiveness. Manages information and communicates effectively with team through individual and team conferences. Deals with conflict resolution. Monitors reports and maintains documentation for evaluation purposes. Plans and conducts employee conferences and team meetings. Demonstrate basic competencies in state and regional Conditions of Employment. Business Process Management Service Ensures work team follows methods and principles of Business Process Management (BPM) as outlined in the Business Process Manual. Observes staff interviewing or in other tasks to ensure staff are aware and follow the process and principles of Business Process Management, including but not limited to first contact resolution, eliminating rework, and client choice. Complete Business Process Management cases reads to ensure process and principle are being followed. Ensures Business Process Management tools are being used correctly. Supervisor will manage the process of Business Process Management within the teams by identify daily the tasks each staff will be assigned to (primary team or cross team assignment), making decisions throughout the day on changes within team assignments to respond to needs and resources, monitor that the team staging area is organized appropriately and functioning correctly per the Business Process Management manual, and direct team in the phone calls process. Supervisor will need to monitor the different areas of the Business Process Management process to certify that the team is striving to work same day\next day. Supervisor will coordinate with all teams to strategize and plan for the managing of backlog when it exists. Team Performance and Eligibility Accuracy Monitors responsiveness of team to ensure timely and accurate service delivery of Economic and Employment Service programs using case readings, reports, case staffing. Ensures work team pursues high payment accuracy by monitoring the methods of Business Process Management documentation and use of Business Process Management tools. Observes staff in their tasks to ensure they know policy and are using process and tools developed for accuracy. Completes the determined number of case reads set by the region for individual team members. Completes Pre-authorization reads on cases meeting specific criteria. Monitors reports and other available data on individual performance to ensure that staff is meeting regional payment accuracy, Business Process Management completion rate, following Business Process Management procedures for interview times, completion of team task assignments, and addressing inconsistencies within the tracker productivity reports. Distributes and monitors all Economic and Employment Service reports. Maintains accurate records to provide accountability for the expenditure of state and federal funds. Addresses concerns, complaints, appeals, fraud and resolves problems to deliver optimum client service. Professional Development Promotes professional development and monitors staff's knowledge of Economic and Employment Service Program policy and procedures through training, team huddles, and conferences. Encourages independence and collaboration in teams and between divisions. Uses peer experts, training, and sharing successes to encourage growth. Is a mentor and a role model. Attends and participates in conferences with supervisor and office meetings with peers. Participates in program and management meetings. Participates in teams and work groups for the purpose of professional development. Participates in strategic planning, as required. Work with regional Performance Improvement staff to address Economic and Employment Service Policy questions as well as determining trends for continuing training by reviewing Quality Assurance (QA) case errors, Management Evaluation (ME) reviews, and Case Review (CARE) reads. Drive a state or private vehicle (with approval) to attend meetings, trainings or provide supervision for employees in another office . Special Assignments Works on special assignments and duties as needed.