Full Job Description Position Summary:

Lifesaving and care technicians are responsible for the daily functions, and providing unmatched customer service to each person who enters our facility, as well as providing quality animal care for animals in our program locations. Lifesaving and Care Technicians act with urgency to accomplish important tasks and play a direct role in achieving the Lehigh Valley Humane Society's (the LVHS) high lifesaving rates and organizational success. Lifesaving and care technicians may receive intensive assignments in a particular program, based on organizational needs.

Essential Duties/Responsibilities:

Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness, and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others, and demonstrating compassion and curiosity in conflict Maintain complete and accurate records of all interactions with shelter animals Deliver superior customer service; assist customers by gathering information to provide prompt and accurate answers to their questions, and direct customers to the team member that can best serve their needs Develop a general knowledge of the animals in the LVHS's care Work directly with and support volunteers on all aspects and protocols of lifesaving care and various organizational programs, including but not limited to program protocols, cleaning protocols, specific animal behavior and care, animal handling, data entry, and communications Work collaboratively with the LVHS's team members in all areas of operations to achieve lifesaving goals; follow the LVHS's policies, procedures, including accurate and timely communications, work completion, data entry, and recordkeeping Performs all functions as related to animal care and shelter maintenance and cleanliness Performs and assists with intake and exit exams Performs daily exercising and socialization of animals Monitors daily health and welfare of all shelter animals and reports any abnormal findings to appropriate staff Perform and assist with humane euthanasia Provide animal control services as needed including transportation

Skills and Experience:

Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with emotional intelligence and conflict resolution. Previous work or volunteer experience in animal welfare/handling. Ability to work with, leash, kennel, walk, and handle all cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats. Bilingual or multi-lingual skills preferred but not required. Resourceful, get-it-done attitude; the initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; the flexibility to persist until lifesaving outcome goals are achieved. Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations. Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands. Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.

Requirements:

Must be able to: Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending. Work indoors and outdoors in a variety of weather conditions including extreme heat and cold. Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status. Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work. Drivers license is preferred

Pay:

$15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

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