AmeriCorps: Mediation Specialist

The Community Dispute Settlement Center (CDSC) provides mediation services, as well as training in mediation and conflict resolution throughout Middlesex County, Suffolk County, and beyond. One of the first community mediation centers in Massachusetts, CDSC promotes collaborative, proven ways to understand and resolve conflict through skilled teams of pro bono mediators, training programs in mediation and conflict management, and broad community outreach. We are committed to making our services accessible to underserved populations and to addressing emerging community needs.

KEY RESPONSIBILITIES

Mediate cases for community members, community organizations, schools, and local agencies. Working with the Director of Youth Programs, coordinate all aspects of case management with a focus on intake and mediation coordination. Provide peer mediation training to school-aged youth. Engage in community outreach to establish new partnerships. Perform additional duties as assigned.

QUALIFICATIONS

An ideal candidate will have many of the qualifications listed below. If you are committed to mediation services to resolve conflict, please apply! Proven ability to work independently with strong problem solving and time management skills Demonstrated skill with written and oral communication Ability to maintain neutrality when working with parties in distress and to treat sensitive information with discretion Excellent attention to detail and ability to handle multiple cases simultaneously Proficiency with office technology, including Zoom, Excel, MS Word, Google Workspace Ability to speak Spanish is a plus

OTHER CDSC

staff primarily work from home (although they have the option to work in the office as often as they wish) and have periodic in-person workdays and meetings. Candidates must be able to participate in virtual and in-person meetings throughout the workday. The AmeriCorps Volunteer must maintain a remote working space that is reasonably free from distraction and in which confidential conversations can be conducted away from others who might overhear them. CDSC especially encourages people of color, bi-lingual people, people with disabilities, and people from underrepresented groups to apply.