Victim/Witness Claims Technician

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The County of Riverside's District Attorney's Office has an opportunity for a Victim/Witness Claims Technician to support their office located in Downtown Riverside. The position will be responsible for assisting clients applying for compensation reimbursement for medical costs and loss of income through the State Board of Control; to prepare initial and supplemental applications for victim compensation by verifying information and obtaining supporting documents; to represent victims at claims appeal hearings, and to do other work as required. Incumbents in this class assist victims of crimes or their survivors applying for benefits from the State Victim Restitution Fund. Under a joint powers agreement with the State Board of Control, incumbents verify information provided by the applicants and forward the completed applications and supporting documents directly to Compensation Fund Analysts in the State Board Office. The ideal candidate will have experience reviewing police reports or crime codes, medical billing, or a working knowledge of medical billing codes (CPT or ICD), and case management experience. Additionally, bilingual skills (any second language) are desired, but not required. Meet the Team! The District Attorney of Riverside County, as the public prosecutor acting on behalf of the People, vigorously enforces the law, pursues the truth, protects those victimized by crime, exonerates the innocent, and safeguards the rights of all to ensure that justice is done on behalf of our community. The office's staff of over 700 is comprised of prosecuting attorneys, sworn investigators, victim-witness advocates, paralegals, investigative technicians, forensic analysts, and a wide range of information technology and supporting staff all committed to excellence and integrity in public service. We are, and we seek to maintain, a diverse workforce to match a diverse county.

EXAMPLES OF ESSENTIAL DUTIES

• Assists victims of crimes, who have suffered an emotional or physical injury, in applying for compensation benefits for medical costs, funeral expenses, and/or loss of income.
• Reviews and evaluates victim applications for adherence to state statutory and eligibility requirements.
• Verifies all claims or unclaimed losses and sends notification letters to clients and service providers; prepares a summary report of information gathered and information needed.
• Calculates net loss to victim considering all other sources of compensation available such as health insurance, disability insurance, public assistance programs and court ordered restitution.
• Determines which documents will be necessary to support wage, medical or funeral loss claims; maintains contact with clients, employers, and service providers until all claims are verified.
• Obtains crime report from appropriate law enforcement agency.
• Contacts law enforcement officers, court officials, attorneys, probation officers, etc., to determine status of each case, whether victim contributed to the crimes occurrence, and whether or not restitution will be ordered.
• Researches criminal disposition for additional information; provides information and referral services for victims and their families.
• Prepares verification report giving synopsis of crime, violation charges, description of injury, disability period, criminal proceedings against defendant and recoverable gains.
• Prepares loss and reimbursement form reflecting each medical provider expenses incurred, reimbursements received, and net loss to claimant.
• Advocates for victim at State Board hearings for denied claims; may perform initial intake interview with victim or their families.

MINIMUM QUALIFICATIONS

Option I Experience:

One year of experience determining initial and continuing eligibility for one or more public social service programs in accordance with established procedures.

• If applicable, this experience must be included in your resume/application.

Option II Experience:

Two years of clerical experience, one of which involved making arithmetical computations and performing financial, statistical, or fiscal recordkeeping. One year of the non-specialized experience may be substituted for by either:

• If applicable, this experience must be included in your resume/application. Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field.
• Proof of education must be uploaded with application, if using for consideration.

OR Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.

Option III Experience:

Three years of clerical experience which must have included either (1) At least one year in a medical setting which involved working with medical terminology (completion of 6 semester or 9 quarter units of coursework in medical terminology may be substituted for six months of the required specialized experience in a medical setting);

• Proof of education must be uploaded with application, if using for consideration. OR (2) At least one year of experience involving extensive public contact with responsibility for interviewing individuals to obtain and record information and explaining rules, regulations, policies and procedures. Either of the following may be substituted for one year of the general clerical experience:
• If applicable, this experience must be included in your resume/application. Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, medical assisting, or a closely related field.
• Proof of education must be uploaded with application, if using for consideration.

Knowledge of:

Modern office procedures including the preparation of reports and correspondence, filing, and the operation of standard office equipment; effective bookkeeping and interviewing techniques; and basic medical terminology.

Ability to:

Accurately gather, record, and evaluate data necessary for determining Restitution Fund benefits; review police reports and medical reports to extract pertinent information; learn, interpret, and apply policies and regulations of the State Board of Control Restitution Fund; organize work and maintain systematic, detailed, and accurate records; make basic arithmetical computations; identify problems requiring referral to other department staff; maintain effective working relationships with others.

SUPPLEMENTAL INFORMATION

For questions regarding this recruitment Contact the recruiter, Andrea Evans, at 951-955-3572 or via email at aevans@rivco.orgwith any questions regarding this recruitment. Please allow 1-2 business days for a response to general inquiries. ________________________________________________________________________________________

APPLICATION INFORMATION

Veteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com. If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.