Under the direction of the Contract Processing Supervisor, Passport Agency Director or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re writes, re issues, re mails and all PRISM functions. If requested by government management, assure that a sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. Responsible for resolving administrative, personnel, and operating problems associated with management of employees in their job in order to assure timely issuance of passports. This position is located in Washington, DC.