Information Specialist

CLASS TITLE

INFORMATION

SPECIALIST

Title:

Information Specialist Brevard County Clerk of Court

Location:

Titusville

Salary Range:

$15.00 - $19.50 per hour

FLSA Classification:

Non-exempt/Full-time Full-time Clerk of Court employees are eligible for: Health insurance Tuition Reimbursement FRS Retirement 18 sick/vacation days per year 11 paid holidays per year

GENERAL JOB SUMMARY DESCRIPTION

The Call Center answers all incoming calls and provides various types of court-related and official records information to public and private individuals and agencies. Questions include, but are not limited to, court dates, traffic citations; criminal, civil, small claims, eviction, unlawful detainer, foreclosure, tax deed, family/domestic, injunctions, child support, probate, guardianship, and mental health cases; e-Filing; marriage licenses; recording; land records; and jury duty.

EXAMPLES OF WORK PERFORMED

∙Determine specific type of information required and research computer databases and other types of files to provide information to the requesting party. ∙Direct or transfer individuals or agencies to the proper person, department or agency when unable to answer inquiries or connect to the proper person or office. ∙Assist individuals in self-help methods for researching computer databases and other types of files to gather information. ∙Provide information about procedures for searching, filing, retrieving, or copying various court documents, and the associated fees. ∙Process and schedule diverse court dates. ∙Process various completion certificates. ∙Update final determination of court cases. ∙Process payments for a variety of actions. ∙Lock and unlock evidence. ∙Operate various types of office equipment such as telephones, computers, facsimile machines, and copy machines as required. ∙Knowledge of the techniques of effective verbal communication. ∙Knowledge of telephone etiquette in an office environment.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the techniques for effectively dealing with people, including irate or upset individuals. ∙General knowledge of the various functions of the Clerk's operations. ∙Ability to speak clearly and with accuracy. ∙Ability to listen effectively. ∙Ability to follow verbal and written instructions. ∙Ability to handle telephone inquiries and provide requested information in a fast, courteous, and efficient manner. ∙Ability to learn and/or operate office equipment within the work area, and as required by the job. ∙Ability to establish and maintain effective working relationships with others. ∙Ability to perform basic mathematical calculations.

MINIMUM QUALIFICATIONS

A high school diploma or its equivalent is required. Clerical experience and/or court-related or customer service experience desired.