NECESSARY SPECIAL QUALIFICATIONS

Must authorize and pass a criminal background check. Possession of a valid Montana driver's license. Ability to appreciate, comprehend and account for needs, problems, attitudes and behavior patterns of emotionally vulnerable individuals. Ability to effectively interview, present information and respond to questions from victims, witnesses, City departments, Municipal Court, elected officials, and the general public. Ability to establish and maintain effective, professional working relationships with victims, witnesses, co-workers, supervisors, outside attorneys, court officials and the general public, including the handling of difficult situations. Ability to understand and adhere to strict confidentiality guidelines regarding criminal justice information and private employment or other information and demonstrate integrity in handling confidential information. Ability to work independently, to adapt to change in the workplace, including unexpected delays or events, and to react well under pressure. Possesses and maintains proficient knowledge of criminal legal terminology, procedures, practices and processes. Possesses working knowledge of standard office equipment (including computer, photocopier, fax, multi-function telephone, and other equipment); and use equipment and materials properly. Possesses working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, PineTech, FullCourt, records management, and/or other software to complete assignments. Ability to adhere to applicable ethical standards and policies. Ability to interact constructively with others in a collaborative \"team\" setting; treat others with respect and consideration regardless of status or position. Possesses proficiency to effectively write reports, business correspondence, and records for attorney review and approval. Additionally, is proficient in editing, grammar and spelling. Ability to be punctual in delivery of services and in attendance.

CORE COMPETENCIES

Strong Interpersonal Skills Ethical Conduct Highest Degree of Confidentiality Customer Service Problem Solving/Analysis Effective Communication Skill Proficiency

SUPERVISORY RESPONSIBILITY

This position does not supervise any other positions.

WORK ENVIRONMENT

Work is conducted in an office setting, as well as in Municipal Court or other courts of law. In addition, work may be conducted in private residences of witnesses. Position may involve exposure to disagreeable elements on an intermittent basis, including dealing with emotional or upset people, threats of injury or assault, violence or offensive language.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to perform general sedentary physical work and to lift and carry up to 20 pounds at a time; the ability to stand, walk, sit, bend, twist, reach, ride and perform similar body movements; possess strong hand/eye coordination sufficient to operate a personal computer, office equipment and a motor vehicle; the ability to talk and hear in person or by telephone; and the ability to see and read instructions and reports and legal documents.

EXPECTED HOURS OF WORK

The work schedule is a 40-hour work week, Sunday through Saturday. Work is generally performed Monday through Friday. There are routinely occasions when more than 40 hours in a work week are required. This position is exempt and ineligible for overtime. TRAVEL Travel is primarily local during the business day. 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