Tier II
TS/SCI with Polygraph General Dynamics Information Technology
3.7 Washington, DC Job Details $28.60
$38.

70 an hour 7 hours ago Benefits Internal mobility program Paid time off 401(k) matching Qualifications Customer communication High school diploma or GED Customer support ticket management DoD 8570 TS/SCI with Polygraph IAT IAT Level II Ticketing system technical support Full Job Description Clearance Level Top Secret/SCI Category Technical Support Services Location Washington, District of Columbia ( Onsite Workplace ) Key Skills For Success Computer Hardware Hardware Troubleshooting Troubleshooting REQ#:

RQ225593

Public Trust:

None Requisition Type:

Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

Provides network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays). Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Performs user account management per the Account Management Plan. Performs advanced software installations and upgrades to operating systems and layered software packages. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone. Provides technical assistance and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Provides system updates and statuses to Government leadership with PowerPoint slides and Analysis of Alternatives PowerPoint briefings as needed. Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems and trouble tickets from users. Walk customers through problem-solving and follow up with customers to ensure issues are resolved. Collects and evaluates incident reporting practices and operations. Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library). Knowledge of Network connectivity troubleshooting, cable management, and fiber termination technologies. Will be responsible to assist in managing and modernizing LAN cabling. Maintaining and updating records and tracking databases. Alerting management to recurring problems and patterns of problems.

WHAT YOU'LL NEED TO SUCCEED

Required Education and Experience:

HS/GED + 3+ years

Certifications:

DoD Manual 8570.01-M at the Information Assurance Technical (IAT) Level II role.

Security Clearance Level:

Active TS/SCI with Polygraph Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team Ability to resolve technical and other types of issues with little oversight

Location:

On Customer Site

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community:

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #JET Work Requirements Years of Experience 3 + years of related experience may vary based on technical training, certification(s), or degree Certification Travel Required None Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $28.60

$38.

70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. 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