Records Technician II

Play a key role in public safety operations by maintaining and interpreting police records and crime reports. You'll deliver time-sensitive support to law enforcement personnel and help communicate important policies and procedures to both employees and the public. To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise. Why the City of Boise? The benefits are real and among the best in the

Treasure Valley:

Zero-premium medical coverage for you and your family PERSI retirement plus employer-matched 401(k)/457b 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month 10 weeks paid parental leave $500 annual wellbeing incentive Tuition reimbursement and free local bus pass Basic life and long-term disability insurance at no cost

Disclaimer:

This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours' notice will be provided prior to closing. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Records Technician I and provides team support and training, as needed. Processes police records according to records management regulations, policies and procedures. Reads and interprets crime reports which include city, state and federal statutes. Utilizes Federal Bureau of Investigations (FBI) guidelines to classify events into the records management system. Maintains security, privacy and confidentiality of police records. Determines which police records can be released to other agencies according to policies and procedures. Classifies and updates police report data and documents electronically transferred into the Records Management System using the National Incident-Based Reporting (NIBRS) federal regulations. Provides error checking and system/data audits for quality. Prepares specific reports. Enters, updates and purges and validates pertinent data according to governing rules, policies and procedures. Provides administrative and technical support to internal police staff using software systems. Assists the public in obtaining police services by determining their needs and directing them to the appropriate resources. Packages case reports for submission to the City of Boise and Ada County Prosecutor's Offices, including submitting electronic documents, photos and citations. Coordinates with operations units to assist with compiling complete case reports. Coordinates with outside agencies to provide and gather information necessary to process cases. Ensures all agencies involved have appropriate paperwork about relevant cases. Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Required Knowledge, Experience, And Training High school diploma and two years of experience working in a professional office environment, using computer software systems to enter data, handling records and providing customer service via personal interaction and telephone, or an equivalent combination of education and/or experience.

Knowledge of:

General office practices, procedures and equipment. Computer usage, including related software. Customer service techniques. Mathematical computations and data operations. Organization and evaluation of crime report data. The functions of law enforcement.

Ability to:

Work with high levels of accuracy, both independently and as part of a team. Operate with sound professional judgment and ethics, displaying tact, discretion and professionalism. Communicate effectively in the English language at a level necessary for efficient job performance. Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation. Preferred Knowledge, Experience, And Training Four years of direct experience in law enforcement records. National Crime Information Center (NCIC) certification and teletype familiarity. Understanding of the National Incident-Based Reporting System (NIBRS) and guidelines. Licensing And Other Requirements Have or obtain within six months of employment:; National Crime Information Center (NCIC) certification and teletype familiarity. Special Requirements Applicants must be able to pass: City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation. Boise Police Department Criminal Justice Information System Background Check (BPD CJIS). The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Efforts While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity. Working Environment The work environment will include inside conditions.

This position works:

day, swing and night shifts as well as weekends and holidays.