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Pawn Broker/Firearms Specialist
Job
Mid Tenn Pawn
Murfreesboro, TN (In Person)
$39,520 Salary, Full-Time
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Job Description
Overview Join our dynamic team as a Pawn Broker and Firearms Specialist, where you will play a vital role in providing exceptional customer service while managing pawn transactions and firearm sales responsibly. This position offers an exciting opportunity to work in a fast-paced retail environment that values safety, integrity, and community engagement. As a key team member, you will ensure compliance with all legal regulations, assist customers with their needs, and promote a positive shopping experience. Your expertise will help foster trust and loyalty among our diverse clientele. Responsibilities Conduct pawn transactions accurately, including appraisals, loan agreements, and merchandise documentation Manage firearm sales in accordance with federal, state, and local laws, ensuring proper licensing and background checks are completed Assist customers with product demos, explaining features and benefits of firearms and related accessories Maintain organized stock of firearms, jewelry, electronics, and other merchandise through effective merchandising and stocking practices Provide excellent customer service by addressing inquiries via phone or in person with professionalism and clear communication Upsell products and services to enhance customer satisfaction and store revenue opportunities Supervise junior staff when applicable, offering guidance on sales techniques, product knowledge, and safety procedures Skills Strong proficiency with POS systems for processing transactions efficiently Proven supervising experience within retail or pawn environments is preferred Ability to demonstrate products confidently to educate customers about features and benefits Bilingual skills are a plus to serve a diverse customer base effectively Excellent phone etiquette combined with clear communication skills for engaging customer interactions Skilled in retail math for accurate cash handling, balancing registers, and calculating loan amounts or sales totals Experience in grocery store or retail sales environments is advantageous for understanding customer needs and merchandising strategies Knowledge of basic firearm safety protocols, licensing requirements, and legal regulations governing firearm sales Join us to be part of a vibrant team dedicated to delivering outstanding service while maintaining the highest standards of safety and professionalism. Your expertise will help us serve our community responsibly while creating a welcoming environment for all customers.