Documentation Specialist

Job Description Help for Job Description. Opens a new window. Must have the following in order to apply: High School Diploma or Equivalent Three (3) years of experience within a customer service/office environment Experience submitting Medicare and Medicaid billing procedures and a working knowledge of Medicare rules and procedures Demonstrated experience with Microsoft Office Software Typing and 10-key.

Preferred Qualifications:

Associate degree preferred

Skills:

Communication/customer relations Attention to detail and critical thinking aptitude Ability to work in a self-motivating, face-paced results-oriented environment

Required Screenings:

The primary work environment is in the office area. The noise level in the work environment is low.

Job Description:

This administrative position is responsible for assisting the documentation team with data entry projects, compliance paperwork (receiving and processing), contacting physicians offices regarding patient paperwork, and leadership of the documentation division. This position handles extremely sensitive information, so it is critical to adhere to company policy and standards.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 25% Partnering with external resources to complete: Calling physicians offices to confirm receipt of necessary paperwork. Confirming compliance of all paperwork is complete and accurate repeat follow up if not complete or accurate 25% Responsible for owning customer satisfaction and managing relationships through customer service techniques during phone conversations (inbound/outbound) 25% Education of external resources regarding: Educating physicians office on urgency and necessity of completed and returned paperwork. Working with reps to educate physicians offices on product opportunities 25% Administratively ensuring the following is being completed accurately and on-time against specific timelines. Receive, process, and distribute communications, including a variety of texts, applications, and images. Sending and receiving documents; organizing paper and electronic files; and analyzing the efficiency of communication processes. Strictest adherence to company policies when handling materials, especially those that contain confidential information.

Competencies:

The Documentation Specialist should be able to demonstrate a proficient level of the following proficiencies/competencies.

Plan and organize work:

Require the ability to create and use logical, systematic processes to achieve goals. Having the ability to visualize the steps needed to reach a goal and naturally organize the process, modifying, as necessary.

Interpersonal communication:

Effectively communicate, develop, and foster strong working relationships with drives team growth, engagement, and productivity

Collaboration:

Working together to a common purpose to achieve team and business benefit. Enables individuals to work together to achieve a defined and common business purpose.

Deliver consistent results:

Follow through on tasks and goals so that support team/operations success and improvements

Job Knowledge/Technical Knowledge:

Level of expertise in job and the extent to which new information and skills are applied. Understands work responsibilities and adds to knowledge and skills

Work Environment:

Will be discussed with applicant.

Hiring Process:

Apply via company website. In order to apply to this position, please click "Apply" located at the top of the job order page, and you will receive the employer contact information. Employer has indicated the means listed are the only means they will accept to apply.

Days & Hours:

Full Time position. Complete work schedule will be discussed with applicant.

Pay:

$19 to $20 per hour; depends on experience. Benefits are offered. Veterans Preference Equal Opportunity Employer