Business Process & Documentation Specialist

Business Process & Documentation Specialist AppleOne - 3.8 Charlotte, NC Job Details Contract $47.68 - $48.00 an hour 9 hours ago Benefits Dental insurance 401(k) Vision insurance Paid sick time Qualifications Microsoft Word Procedural guides Writing skills Content management systems Improving operational efficiency Performance Improvement (PI) Content management Document management

Full Job Description Business Process & Documentation Specialist Location:

Charlotte, NC 28202 Pay rate: $47.68/hr Overview Fortune 500 banking company is seeking a Business Process & Documentation Specialist to support initiatives within the Operations and Customer Experience unit. This role focuses on improving processes, maintaining operational documentation, and supporting business execution efforts through strong writing and content management skills. The ideal candidate is detail-oriented, highly organized, and experienced in procedure writing, content management systems (CMS), and documentation within a corporate or regulated environment. Key Responsibilities Support low to moderately complex business execution initiatives, ensuring alignment with operational goals Develop, edit, and maintain standard operating procedures (SOPs) and process documentation Manage and publish content within a Content Management System (CMS) Review existing processes and identify opportunities for improvement and increased efficiency Conduct research and analysis to support process updates and business decisions Collaborate with internal stakeholders across operations and customer experience teams Ensure all documentation complies with internal policies, procedures, and regulatory requirements Present findings and recommendations for process improvements or documentation updates Provide clear, concise, and accurate information to internal teams Required Qualifications 2+ years of experience in Business execution, Process improvement, and Documentation or procedure writing Strong written communication skills Experience working with Content Management Systems (CMS) Proficiency with Microsoft Word and document formatting Experience writing and maintaining procedural documentation Preferred Qualifications Experience within banking or financial services (1-2 years preferred) Familiarity with regulated environments or compliance-driven documentation Ability to manage multiple projects and meet deadlines in a fast-paced environment Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #8824