Operations Associate (Document Review)

Overview:

M&T Bank is seeking a detail‑oriented, entry‑level Operations Associate to join our back‑office Operations team. This role is an excellent opportunity for someone looking to get their foot in the door at M&T Bank and build a foundation in financial services operations. As part of our non‑agency document custody group, you will play a critical role in the front end of the document custody process, ensuring that loan documents from institutional clients are accurately received, reviewed, and tracked prior to being stored in our vault. This team acts as the first line of review - verifying that documents meet contractual requirements before being archived in our secure vault systems. Simply put, this role is ideal for someone who enjoys accuracy, organization, and fact‑checking in a structured environment.

What You'll Do:

Intake and process incoming physical and electronic loan documents from institutional clients, including non‑agency loans (i.e., not affiliated with government programs such as Fannie Mae or Freddie Mac). Perform basic document review and data matching, ensuring key information aligns with agency guidelines or custodial agreements. Verify document details such as completeness, signatures, and address matching based on established review criteria. Determine whether documents are originals or copies and update internal tracking systems accordingly. Accurately record document movement, review status, and exceptions within the Document Custody tracking system. Identify and document any exceptions found during review, escalating issues as required. Route reviewed documents to the appropriate internal teams, including the vault team for secure filing and long‑term storage. Adhere to M&T Bank's risk management, regulatory, and internal control standards. Complete additional operational or administrative tasks as assigned.

Who This Role Is For:

This position is well‑suited for candidates who: Enjoy reviewing, validating, and organizing documents Have experience handling documents in environments such as the DMV, medical offices, legal offices, records management, or similar settings Prefer structured, process‑driven, behind‑the‑scenes work

Education and Experience Required:

Associate's degree, or two years of relevant work experience

Education and Experience Preferred:

Ability to work accurately in a deadline driven environment Basic proficiency with computers and standard office software (email, document viewing, data entry) Strong attention to detail and organizational skills Clear written and verbal communication skills Solid alphanumeric data entry and review skills

Physical Requirements:

Ability to lift approximately 30-50 pounds

Work Model/Office Location:

This is a 100% onsite position requiring five days in office per week Eligible candidates must live within commuting distance to 693 Seneca Street, Buffalo, NY 14210

Scheduled Shift/Required Availability:

Monday-Friday, 8:30am-5:00pm Why Join M&T Bank? Entry‑level opportunity with a respected financial institution Exposure to back‑office banking and document custody operations Strong foundation for future growth within operations, risk, or compliance functions Stable, team‑oriented environment with clear processes and expectations M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people's lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T's Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice