Document Management System Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Technology Team as a Document Management System Specialist located in various offices. We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team. This role can be based in various offices on a hybrid basis. This role reports to the Director, Enterprise Content and Cloud Services. Position Summary The Document Management System Specialist will provide support for the firm's iManage Work document management system environment. The ideal candidate will be detail-oriented, adaptable, self-driven, and eager to learn and grow with the firm. The employee in this position works as part of a team under the direction of a manager or director. Key Responsibilities Performs administrative tasks and project activities as directed, including: Troubleshooting and resolving end-user issues with iManage Work, including document access, organization, and search functionality Managing user accounts, permissions, and group settings to ensure proper access control and compliance Manage large-scale or complex document imports, exports, or migrations, ensuring compliance with firm policies Monitors system status and performance, reports issues to senior IT staff, and helps generate usage and performance metrics Works with senior IT team members on system upgrades, testing, and the implementation of new features or integrations Provides basic training and support to users on system features and workflows. Assists in creating and maintaining user guides and documentation Participates in a rolling on-call support schedule Adheres to all IT and user quality assurance practices Makes recommendations to improve efficiency and effectiveness Creates and delivers presentations to various audiences as assigned by the manager Appears on camera for meetings with colleagues and vendor. Other tasks as set by the manager Qualifications Skills & Competencies Strong organizational skills and attention to detail and an ability to effectively set priorities and meet deadlines Excellent communication skills, including the use of active listening and the ability to convey information clearly in both written and verbal communication Ability to quickly learn new software systems and adapt to changing technologies Problem-solving skills and a proactive attitude toward troubleshooting technical issues Education & Prior Experience Bachelor's degree in computer science and/or information systems or equivalent experience Working knowledge of computer networking Knowledge of SQL, PowerShell or other data management or automation tools a plus Proficiency with Microsoft Office applications (Word, Excel, Outlook) GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis. Global scale with street smarts With 51 locations, Greenberg Traurig's global network provides the platform clients need to operate in today's legal marketplace. Our team is recognized by rankings in current Chambers & Partners Guides in jurisdictions and practices around the world, based on thousands of interviews with practicing lawyers and clients. In addition, Greenberg Traurig is proud to have more lawyers listed in The Best Lawyers in America than any other law firm, a position we have held since 2008. Greenberg Traurig (GT) is committed to ensuring a safe and transparent recruitment process. Please be advised of the following:

Official Job Listings:

All legitimate job opportunities with GT are posted here on our official website. GT job advertisements found outside our verified accounts with LinkedIn, Glassdoor, and Indeed should be treated with caution.

No Fees Required:

GT will never ask for payment for work equipment or network access. Also, there are no application fees. We do not ask for bank information or any form of monetary or financial compensation during the recruitment process. All job offers will be preceded by an interview with our hiring team.

Verified Communication Only:

While all official communications will come from a GT email address associated with GT's domain (e.g., @gtlaw.com), we recognize that it is easy to spoof such communications to make them look like they are coming from GT.

Therefore:

before responding to an email purportedly from GT, contact your GT Recruiting Contact by phone to verify that the email is valid. Also, please verify the GT office address on our website before attending an interview. We encourage all applicants to remain vigilant and exercise caution during the application process. If you encounter or suspect a fraudulent job posting or an individual falsely claiming to represent GT, please report it immediately to HRRecruit@gtlaw.com. Thank you for your diligence and for your interest in joining Greenberg Traurig. Thank you for your vigilance and interest in joining Greenberg Traurig. From our humble beginnings in 1967 in South Florida, our focus has never been changed: serve clients better. Learn More Engagement, Culture & Opportunity Since 1967, we've built our firm by welcoming attorneys and professionals from all backgrounds who share our drive and commitment to excellence. GT thrives on the passion and drive of our people, emphasizing merit, innovation, belonging, and collaboration first. This commitment has been at the center of our story since our founding and has been essential to our and our client's success. Learn More We are thankful for the trust our clients place in us and we are proud of being recognized for the service we provide. Learn More If you need a reasonable accommodation as part of the employment selection process, please contact us by sending an email to hrrecruit@gtlaw.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. If you have a disability that makes it difficult to express your interest in a job through our online application process, or if you require TTY/TDD assistance, please contact us to tell us about your needs.