National Product Specialist

National Product Specialist Canonsburg, PA 5 DAYS AGO 22452421 Summary Canonsburg, PA Competitive Salary 1 Years Experience High school graduate or equivalency certificate (GED) No Commission 40.00 hours per week / Day Shift /Full-Time Description Purpose The National Product Specialist serves as the company's technical authority and national subject matter expert for crane maintenance, diagnostics, control systems, and proprietary software platforms. This role is responsible for developing and delivering national technical training programs, supporting complex field diagnostics, ensuring regulatory and certification compliance, and serving as a high-level escalation point for advanced technical issues. The position supports Service, Operations, and Sales to ensure safe, efficient, compliant, and cost-effective fleet performance across all regions. Duties and Responsibilities Technical Authority & Escalation Support

• Serve as the national subject matter expert for complex crane diagnostics, hydraulic systems, electrical systems, CAN bus controls, and LMI systems.
• Provide advanced troubleshooting support for mechanical, hydraulic, and electronic crane systems.
• Conduct root cause analysis to reduce repeat failures and improve fleet reliability.
• Supports major overhauls and advanced diagnostics.
• Partner with manufacturers regarding warranty, campaigns, and technical resolutions. National Training Program Development
• Design, build, and maintain a structured national technical training roadmap.
• Develop in-person, virtual, and e-learning training programs.
• Create and maintain training materials including manuals, presentations, videos, simulators, and certification curriculum.
• Ensure training aligns with manufacturer standards, safety regulations, and internal service objectives.
• Support product launches with national rollout training. Compliance & Certification Oversight
• Track and manage regulated licenses and certifications for service personnel.
• Maintain a national certification database and renewal schedule.
• Coordinate factory training to ensure compliance alignment.
• Support audit readiness through proper documentation.
• Ensure compliance with OSHA, ANSI, and manufacturer standards. Manufacturer & Cross-Functional Collaboration
• Act as a liaison between service teams and crane OEM manufacturers.
• Coordinate factory training schedules and certification plans.
• Communicate field feedback to manufacturers and leadership.
• Collaborate with Director of Service, Regional Service Managers, on repair strategy and To view the full job description please use the link below.

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