Ancillary Technician

Ancillary Technician Boston, MA Job Details $20 an hour 21 hours ago Benefits Health insurance 401(k) Qualifications Computer operation Customer communication Report writing Customer relationship building Customer service Mid-level Client relationship development Inspection reporting and documentation High school diploma or GED Driver's License Data interpretation Leadership Communication skills Technical Proficiency Time management Full Job Description R.J. Home Inspections has been delivering trusted, full-service residential inspections throughout Massachusetts, New England, and Greater Boston since 1987, backed by more than 30 years of hands-on experience and industry-leading service standards. We offer comprehensive evaluations from structural systems to environmental testing with digital reports delivered within 24 hours, weekend and evening availability, and Spanish-speaking inspectors to meet diverse client needs. Our services include a free termite inspection and buyer protections such as a 90-day warranty and money-back guarantee, showing confidence in their work and a strong commitment to accuracy, reliability, and customer satisfaction We are seeking an Ancillary Technician to join our growing team in Massachusetts. The Ancillary Technician is responsible for conducting ancillary inspections of residential and commercial properties. This position directly impacts our success. Communication, attention to detail, a friendly and positive attitude, and being a good team player are vital to this role. Our Ancillary Technician must be competent in all facets of working directly with customers, including communications and attention to detail, and be able to maintain a positive exchange with clients and agents in high-stress situations.

Impact and Importance:

The Ancillary Technician will have a significant impact on the relationship with clients and agents, build a friendly, positive rapport to boost sales, provide detailed reports to clients, work closely with inspectors and other team members, help implement new ideas and initiatives, and assist in helping us accomplish our goals. They are a team player committed to assisting, sharing, and respecting co-workers.

What you will do:

Perform residential and commercial ancillary technician duties for several hours a day at various locations. Ancillary duties may include, but is not limited to: Sewer Scope, Mold Testing Produce a comprehensive digital report showing what was observed during the inspection within the timeline guidelines of the company. Create positive client experiences while building positive client relationships through accurate, thorough, and timely service delivery. Communicate the value of additional services to clients. Build trust with our inspectors, clients, and real estate agents using a calm demeanor, consistency, honesty, thoroughness, and communication. Always represent our brand professionally through appropriate communication and attire. Communicate as a team player within the organization regarding opportunities to improve service, value, and product offerings.

What we are looking for:

High School diploma, GED, or equivalent Valid Driver's License Ability to work with small tools to take apart and re-install plumbing materials. Ability to take classes and training to gain certifications if required. Punctual, dependable, and able to work unsupervised Proficient computer skills with the ability to learn company-utilized software programs Exceptional time management skills Well-developed empathy for working with stressed clients Ability to actively listen and remain calm under pressure in confrontational situations Analyze and interpret data Strong attention to detail Strong written and verbal communication Concern about doing things the "right way"

Compensation:

$20.00 - $25.00 per hour Why join us? Complete health benefits package, 401K, and paid vacation. A growing company that encourages leadership development and promotion. Ongoing training and personal learning opportunities. Be supported by caring teammates who like to have fun!