Claims Analyst-SAFE Program

Claims Analyst-SAFE Program Job

ID221130

Location Shawnee County Full/Part TimeFull-Time AgencyAttorney General Job Posting Important Recruitment Information for this vacancy Job Posting closes: Open Until Filled; Screening begins immediately and continues until filled. Office of the Kansas Attorney General Claims Analyst-SAFE Program Crime Victims Compensation Board, Victim Services Division About the Position

Classified/Unclassified Service:

Unclassified (At-Will)

Full-Time/Part-Time:

Full-Time

FLSA:

Nonexempt

Locations:

Topeka, Kansas (Shawnee County, not a remote position) Eligible to

Receive Benefits:

Yes

Veterans' Preference Eligible:

Yes

Work Schedule:

Monday-Friday; 8:00 AM - 5:00 PM Compensation

Hourly Compensation Range:

$24.00-30.00 DOE Employment Benefits Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Fitness Centers in select locations Employee discounts with the STAR Program Retirement and deferred compensation programs Visit the Employee Benefits page for more information… The Office of the Kansas Attorney General's Crime Victims Compensation Board (CVCB) provides victims with financial assistance for expenses incurred as the result of a violent crime. The Sexual Assault Forensic Examination (SAFE) Program, a program within CVCB, is responsible for paying for all sexual assault exams conducted for victims who were sexually assaulted in the State of Kansas. This position is responsible for supporting the Sexual Assault Forensic Examination (SAFE) Program within the Crime Victims Compensation Office. The position will handle all tasks associated with the SAFE Program through the entering of payments to hospitals, clinics, and child advocacy centers conducting forensic examinations for sexual assault victims. This position will manage more than 1,500 claims for processing through the SAFE Program annually. This position works closely with internal staff, forensic nurses, medical providers, billing agents, victim advocates, and external stakeholders to help ensure bills are paid timely and appropriate referrals are made.

Major Duties:

Receives SAFE Program forms and reviews for completeness. Completes data entry in claims management system. Scans documents into document management system. Reviews and assesses billing information for required information. Communicates with medical providers and billing offices to obtain required information. Enters bills for payment in claims management system. Supports the development and maintenance of required forms, records, reports, and program files. Provides technical assistance and guidance to providers regarding program requirements and expectations. Assists with the development, revision, and implementation of policies, procedures, forms, and administrative regulations related to the SAFE program. Screens SAFE applications to refer for financial assistance for expenses not covered by SAFE. Assists with compiling data for annual report to the Governor and Legislature.

General Responsibilities:

Support OAG's strong relationship culture through quality customer service and superior service knowledge Provide superior customer service by resolving problems efficiently and responding timely Identify and implement solutions to problems in general and urgent matters Seek counsel of supervisor on concerns or other issues as appropriate Work collaboratively with staff to maintain a team environment Flexible to accept additional assignments as requested by leadership Cross train for other positions to cover when necessary Professionalism (in dress, communication and behavior) while representing the OAG (onsite, professional and community events and via communications) Participate and attend meetings as requested Recommend policies and procedures as it relates to area of responsibility Timely responses to inquiries for information to customers, staff and vendors Answer telephone calls and provide a prompt response Follow OAG policies and procedures Other duties as assigned

Qualifications:

Bachelor's degree in criminal justice, criminology, sociology, social work, or similar field(s). Minimum of one (1) year of experience interacting with clients, customers, or the public in a social service, customer service, or problem resolution setting. Excellent attention to detail and outstanding organizational skills Strong proficiency in MS Office (Word, Excel, Outlook) and Adobe Acrobat.

Knowledge & Abilities:

Ability to establish and maintain positive and effective working relationships with forensic nurses, medical providers, victim advocates, and other office staff. Knowledge or understanding about the dynamics of victimization. Knowledge of legal concepts and practices. Ability to use discretion regarding confidential material and to understand the legal code of ethics. Ability to follow written and oral instructions. Ability to express ideas effectively, orally and in writing. Willingness to pitch in and help others beyond "assigned" caseload. Ability to work 8am to 5pm Monday through Friday and occasionally beyond, with prior approval. Ability to type 55wpm with a high level of accuracy.

Additional Duties:

Additional duties may be added at any time. This announcement does not state or imply that these are the only activities to be performed. We would expect you to follow other job-related instructions and perform other job-related duties as requested. Post-Offer, Pre-employment Requirements As a condition of employment, candidate(s) are subject to a pre-employment screening process to include a fingerprint and name-based criminal history records check and reference/background check of past and present employers. The pre-employment screening process will be waived for current OAG personnel who have previously completed the screening requirements. In this position you would be authorized access to private information to the extent necessary to perform the assigned duties. Employees of the OAG are required to protect against unauthorized access to such information, ensure the security and privacy of such information, and disclose any anticipated threats or hazards to such information. Employees must be very careful not to release this information to the public or to other individuals, including but not limited to OAG employees who have not been authorized or who do not have a legitimate organizational, departmental, or business need to know. Any questions regarding release of such information to another person should be directed to the employee's supervisor. State of Kansas Tax Clearance Certificate. A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the Office of Kansas Attorney General. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions Recruiter Contact Information

Name:

Jude Overton

Email:

careers@ag.ks.gov

Phone:

(785) 296-3666