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Emergency Communications Operator
Job
City of Little Rock
Little Rock, AR (In Person)
Full-Time
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Job Description
JOB OBJECTIVE
To receive and process emergency and non-emergency calls for law enforcement, fire, medical, and other public safety services; gathers essential information, determines the nature and priority of the call, and dispatches appropriate response units in compliance with all applicable guidelines, policies, procedures, and protocols. This position is designated as a safety/security sensitive position and is subject to random drug and alcohol screening. For a complete list of essential job functions please click HERE. These knowledge, skills, and abilities are usually, although not always, acquired through the completion of high school and one (1) year of clerical and customer service experience. Equivalent combinations of education and experience will be considered.ADDITIONAL REQUIREMENTS
Must possess Arkansas Crime Information Center (ACIC)/National Crime Information Center (NCIC) Level 1-Basic Terminal Operator and Level 2-Advanced Operator certifications within one (1) year of employment and maintain certification for the duration of employment in this position. Must successfully complete Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD) certification programs within established departmental timelines and maintain certifications throughout employment in this position. Must maintain performance standards established by departmental policies and accreditation requirements. Must comply with all accreditation standards, departmental policies, and operational procedures and participates in accreditation-related activities as required. Must be available to work outside of regular business hours to include evenings, nights, weekends, and holidays as required to include twenty-four (24) hour on-call work availability and/or various twelve (12) hour shift assignments and overtime as required. Prior to any exposure to criminal justice information must obtain Criminal Justice Information System (CJIS) security and privacy certification and maintain the certification for the duration of employment in this position.DISCLAIMER
This document does not create an employment contract, implied or otherwise. Application Period June 24 th- July 5 th 2026 Online assessments (In-Person ) June 29 th
- July 10 th 2026 During the posting period, and one week after closing. Online assessments we be conducted in-person. Please call Human Resources (501) 371
- 4662 to schedule a date and time. Online interview (SparkHire) July 7 th
- July 17 th 2026 During the posting period, up to two weeks after closing. Applicants will have 72 hours to complete the online interview once they have received the link. In-person Interviews July 27 th
- August 14 th , 2026. Interview slot availability (dates and times) will be sent to eligible candidates by 12:00 PM on July 24 th . Offer Letter extended August 18 th
- August 21 st , 2026.
Pre-employment:
Psychological exam date and location Week of August 24 th- August 28 th.
Pre-employment:
Medical exams August 24 th- September 4 th. . Medical exam location and appointment dates and times will be released after offer letters have been accepted. You will need to call 501) 371
- 4662 or (501) 371
- 4590 to schedule a date and time for your medical.
Pre-employment:
Fingerprinting August 24 th- September 4 th.
Pre-employment:
Background checks August 24 th- September 1 st. . Links for background consent will be sent via email—consent forms must be signed and submitted no later than September 1st, 2026. Pre-boarding September 4 th
- September 15 th.