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Job Description
PERSONNEL ARE ENCOURAGED TO PRINT THIS ANNOUNCEMENT THIS ANNOUNCEMENT IS RESTRICTED TO PERSONNEL WITHIN THE PRINCE GEORGE'S COUNTY OFFICE OF HOMELAND SECURITY
The Office of Human Resources Management (OHRM) will establish a Promotional Eligibility Register for the position of Assistant Operations Manager, grade P-24. This is a highly responsible senior supervisory professional work with responsibilities for operational affairs and issues across the Office of Homeland Security/Public Safety Communications (PSC) dispatching sections of Police, Sheriff's, Fire/EMS, or Public Safety Emergency Call Takers units, ensuring the resolution of all major or unusual incidents within PSC sections, and assuming direct supervision of any such unit on an immediate as-needed basis. Personal contacts include Police Department, Office of the Sheriff and Fire/EMS managers and staff, other PSC personnel representatives from other County agencies and area jurisdictions, utility companies, news media, and State/Federal agencies for the purposes of facilitating PSC services, resolve problems, and/or obtain or provide specialized information. Operational, system, and personnel issues of the most complex nature are elevated to this class level for an immediate response or studied analysis and resolution. The incumbent does not typically take and/or dispatch calls; therefore, one-on-one public service and assistance is characterized as limited for incumbents in this class. The incumbent is considered to be an essential public safety employee. Exercise the full range of supervisory duties and responsibilities over subordinate positions as defined in the Personnel Law. Supervises daily operation of a shift of Police, Sheriff's, Fire/EMS, and/or Public Safety Emergency Call Takers units of PSC and assesses and adjusts allocation of personnel resources based on the changing dynamics of the daily workload. Directs the assignment of work to staff and ensures prompt and immediate delivery of assistance and services. Applies and enforces Public Safety Communications, EPD, EMD, and EFD protocols, and Fire/EMS, Police and Sheriff General Orders, processes and procedures. Represents PSC in community meetings, public education efforts, meetings with Police, Sheriff's, Fire/EMS, other public safety agencies, and other meetings and conferences as required. Performs job duties at the alternate 9-1-1 center if activated or during tests/drills. Bachelor's degree in Business/Public Administration, Homeland Security, Law Enforcement, Firefighting, and r elated protective services; plus four (4) years of related work experience, including one (1) year of supervisory experience in an emergency communications center; OR Eight years of experience within the Public Safety Communications Emergency Communications Center. See the AOM Certification Requirements for the Assistant Operations Manager certification requirements. Must possess an overall rating of at least "Satisfactory" on their last Past Performance Appraisal (PPA) completed within the last twelve (12) months Candidates who satisfy the minimum qualification and Office of Homeland Security specific requirements will be deemed eligible to compete in the promotional process and will be notified by email through OHRM. Therefore, candidates are responsible for monitoring and checking their County/personal email.
OFFICE OF HOMELAND SECURITY REQUIRED CANDIDATE DOCUMENTATION
Candidates must submit documentation of eligibility and certification requirements in order to be qualified to test for the rank of Assistant Operations Manager. Documentation must be received by 5 :00 p.m., on or before Friday , July 17 , 2026 . The documentation
WILL NOT BE ACCEPTED
if submitted after the deadline.
NOTE:
Transcripts must be official transcripts from the accredited university. Due to some universities and colleges that may only have virtual methods of providing students with official transcripts during the pandemic, virtual official transcripts will be accepted. These virtual official transcripts must be sent directly from the colleges and universities via their confidential process, to the attention of the email address listed below. Candidate documents must be submitted to: Office of Homeland Security Administration Division OHSHRAdmin @co.pg.md.u s If you have any questions regarding your documents, please contact the OHS Administration Division at OHSHRAdmin @co.pg.md.u s . 1.
TEST INFORMATIO N
: The promotional assessment process will consist of a Skills Assessment.
TEST DATES
Week of August 17, 2026
REGISTRATION TIME:
TBD START TIME
TBD
LOCATION
TBD No one will be admitted to the test administration area after the start time. No electronic devices (e.g., phones, smart watches, etc.) will be allowed in the test administration area. 2.
ADA REASONABLE ACCOMMODATION REQUESTS
: Candidates who believe they are entitled to a reasonable accommodation under the ADAAA must specify their request and provide the necessary information to support that they are a qualified individual to the department's ADA Coordinator. These written requests must be received by the department's ADA Coordinator no later than the close of business 10 business days prior to August 17, 2026. 3.
EXCUSED ABSENCES
: There will be no excused absences for this promotional process. 4.
STUDY MATERIAL FOR THE WRITTEN EXAMINATION
: Candidates are responsible for obtaining the study materials. To prepare for the examination, please see the source material by clicking the link Assistant Operations Manager 2026 Source List.
Note:
This list of reference materials is all-inclusive. The Assistant Operations Manager Examination may not cover all sections of the referenced texts, but all items on the test are contained in the reference materials. 5.
ORIENTATION MATERIAL
Orientation information for the test can be accessed by clicking the link 2026 PGOHS AOM Orientation . 6.
NOTICE OF RATING
: All candidates will receive a notice of rating from OHRM, which will indicate their overall rating earned. 8.
DURATION OF ELIGIBILI TY
: OHRM will certify the Promotional Eligibility Register to be effective November 1, 2026 and expire October 31, 2028. Those candidates who meet the requirements of the promotional process will be placed on the Promotional Eligibility Register in rank order according to their rating band. 9.
TECHNICAL ASSISTANCE
Candidates experiencing difficulties submitting their application may call OHRM at 301-883-6330 or email OHRMExamination@co.pg.md.us for assistance between the hours of 8:30 AM - 4:00 PM. The HR Staff will be available to guide you through this process. Additional technical assistance may be available by contacting NEOGOV at 855-524-5627.
