Police Telecommunicator

THE UNIVERSITY OF TEXAS SYSTEM JOB DESCRIPTION 5/12/14 15181

Police Telecommunicator SUMMARY Function:

The primary function of a Police Telecommunicator is to receive and prioritize Emergency 9-1-1 and non-emergency telephone calls from the public. Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. Answer administrative telephone lines, enters information into a Computer Aided Dispatch (CAD) system, and processes non-emergency and routine requests for police, security, and technical support services. The Police Telecommunicator also monitors closed circuit television (CCTV) during special events and for security related activities, and performs multiple tasks concurrently, while working in a fast paced environment and maintaining a professional and positive demeanor. Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Scope:

Impacts law enforcement and security efforts of

UTPD. DUTIES

Typical:

Answers Emergency 911 and non-emergency telephone calls for police, security, and technical support events and services. Dispatches police, fire, and EMS to calls for service. Monitors police officer while they are performing traffic stops. Enters information concerning calls for technical support and security related patrol activity into a Computer Aided Dispatch (CAD) system to be forwarded to the appropriate police dispatch station for assignment. Forwards calls received in the Police Communications Center to the appropriate office of the UTPD. Monitors CCTV for situations indicating a need for a law enforcement or security response, and forwards the information to the appropriate police dispatch station to initiate a proper response. Composes and distributes shift and found property logs, and performs other police communication center paperwork. Other duties as assigned.

SUPERVISION

Received:

Supervisor, Police Telecommunications.

Given:

None.

EDUCATION

Required:

High school diploma or equivalent.

Preferred:

Associate's degree or thirty credit hours in Criminal Justice or related field.

EXPERIENCE

Required:

One year experience in customer service or related field.

Preferred:

One year experience in a public safety or emergency communications field.

Licensure Certification Required:

Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license. May be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.

Required:

Applicants must successfully complete a Public-Safety Telecommunication (PST) Test. This testing will be administered by the Police Department. This position is classified as security-sensitive and thereby subject to the provisions of Section 51.215, Texas Education Code.

Job Type:

Full-time Pay:

From $39,520.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person