Immigration Law Firm Customer Support Specialist

Immigration Law Firm Customer Support Specialist Miami, FL Job Details Full-time From $18 an hour 7 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Live chat Record keeping Spanish Immigration law Microsoft Excel Multilingual Phone communication Processing cash transactions English Client services Data entry Customer support Productivity software Legal case management Appointment scheduling Communication skills Entry level Client interaction via phone calls Full Job Description Overview Join a dynamic and compassionate immigration law firm as a Customer Support Specialist, where your enthusiasm and dedication will make a meaningful difference in clients' lives. In this role, you will be the friendly voice and reliable resource for clients navigating complex immigration processes. Your multilingual skills, excellent communication, and customer service expertise will ensure every client feels heard, supported, and confident throughout their journey. This paid position offers an exciting opportunity to develop your skills in a fast-paced legal environment dedicated to helping people achieve their immigration goals. Responsibilities Serve as the first point of contact for clients via phone, email, and live chat, providing clear guidance and support throughout their immigration process Manage inbound and outbound calls with professionalism, demonstrating strong phone etiquette and active listening skills Assist clients with data entry tasks, accurately recording information into case management systems while maintaining attention to detail Provide exceptional customer service by addressing inquiries promptly, empathetically, and effectively Support the legal team by scheduling appointments, following up on case statuses, and coordinating communication between clients and attorneys Handle basic cash transactions or payments securely when necessary, ensuring accuracy and confidentiality Maintain organized records of client interactions, documentation, and case updates to facilitate smooth workflow Qualifications Speak and write Spanish/English Prior experience in customer support or call center environments is highly desirable; familiarity with outbound calling is a plus Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and case management software Demonstrated ability to perform data entry accurately while managing multiple tasks efficiently Exceptional interpersonal skills with the ability to handle sensitive situations with professionalism and empathy Knowledge of or interest in legal or immigration processes is advantageous but not required; training provided Ability to work well under pressure in a fast-paced environment while maintaining attention to detail This role is an excellent fit for motivated individuals eager to grow their client service expertise within a supportive team dedicated to making a positive impact. If you're passionate about helping others through effective communication and outstanding support, we want to hear from you!

Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person