Job Description:

Description SUMMARY As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

JOB TITLE

Access Associate

LOCATION

Medina 100 Ohio Street Medina, NY Suite 2

DEPARTMENT:

Family Medicine

HOURS PER WEEK

Full-Time 40 hours/week

SCHEDULE

Tues, Wed:

730a-5p, Mon, Thurs 745a-6p, Friday 745a-12p

RESPONSIBILITIES

Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable Billing & Payments. Collect and process payments when applicable

PREFERRED QUALIFICATIONS

Minimum Qualifications:

Associate degree preferred One year of customer service experience preferred.

Required Licensure/Certification Skills:

•None 2 year degree or equivalent combination of education and work experience preferred Intermediate computer skills Excellent customer service and communication skills Rochester General Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

PHYSICAL REQUIREMENTS

S•Sedentary Work•Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE

$17.85•$20.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. 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