Life Insurance Agent

COMPANY OVERVIEW

Combined Insurance, a proud member of the CHUBB family, delivers trusted personal and commercial insurance solutions to individuals, families, and small‑business owners across the nation. Our mission is to protect what matters most to our customers while providing exceptional, personalized service. We're looking for enthusiastic, empathetic professionals who thrive on helping people navigate their insurance needs.

KEY RESPONSIBILITIES

Customer Interaction:

Serve as the primary point of contact for policyholders via phone, email, live chat, and social media, delivering courteous, accurate, and timely assistance.

Policy Management:

Process new applications, endorsements, renewals, cancellations, and claims documentation while ensuring compliance with CHUBB guidelines and state regulations.

Problem Solving:

Diagnose and resolve policy‑related issues, answer coverage questions, and guide customers through claim processes with empathy and clarity. Cross‑

Selling & Upselling:

Identify opportunities to recommend additional coverage options that meet customers' evolving needs, contributing to sales targets and retention goals. Documentation & Record‑

Keeping:

Accurately log all calls & interactions, maintain up‑to‑date customer files, and generate reports as required.

Compliance & Training:

Stay current on industry regulations, product updates, and internal policies; participate in ongoing training programs and quality assurance reviews.

REQUIREMENTS

Technical Skills:

Proficiency with Microsoft Office Suite, and basic data entry.

Communication:

Excellent verbal and written communication skills; ability to convey complex insurance concepts in plain language.

Interpersonal:

Strong active‑listening skills, patience, and a genuine desire to help customers.

Problem-solving:

Ability to troubleshoot issues, think critically, and make sound decisions under pressure.

Regulatory Knowledge:

Familiarity with state insurance licensing requirements and consumer protection laws (e.g., NAIC model regulations) or willingness to learn.

Availability:

Flexible schedule

Licensing:

Ability to obtain and maintain required state insurance license

Pay:

$60,000.00 - $90,000.00 per year

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Kennewick, WA 99336