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Robert Half

Client Services Assistant/Legal Support Specialist

Career Insights for Legal Support Specialist

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Based on Massachusetts data

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What they do

A Legal Support Specialist works for a law firm, government, or a company subject to litigation, such as an insurance company. May assist with inmate processing and porale coordination. May assist with preparing and prosecuting cases, as part of a legal team or under the direction of a litigation attorney. May collect evidence, reviews files and assist with other litigation work.

$68,842 / year median in Massachusetts

+3% projected growth

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Job Description

We are looking for an experienced and service-oriented individual to support front-of-house operations and administrative workflows in our office. This position plays a key role in creating a welcoming experience for clients and visitors while helping attorneys and business teams stay organized and prepared. The ideal candidate is comfortable balancing reception responsibilities with detailed administrative work in a fast-paced legal or business services environment.
Responsibilities:
  • Welcome clients, guests, and visitors, maintain visitor records, and ensure the reception area operates efficiently throughout the day.
  • Manage incoming telephone traffic by answering calls promptly, directing inquiries to the appropriate contacts, and handling communications with care.
  • Coordinate room reservations and meeting arrangements, including scheduling conference spaces and organizing catering, technology, and required materials.
  • Assign workspace or office accommodations for visiting personnel and confirm all arrangements are prepared before arrival.
  • Provide administrative support through preparation of expense documentation, payment-related requests, and business intake or matter-related materials.
  • Assist with calendar coordination and travel planning to support attorneys or internal stakeholders with changing schedules and priorities.
  • Prepare, review, and assemble documents, mailings, and presentation binders while maintaining accurate electronic files and organized records.
  • Monitor details closely across high-volume tasks, helping ensure written materials, logistics, and administrative processes are completed accurately and on time.