Intake Specialist Alexander Shunnarah Trial Attorneys - 1.9 Newton, MA Job Details Full-time 19 hours ago Qualifications Phone communication Managing clients in a customer support role Client interaction via phone calls Full Job Description Why Work For Us Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve. At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you're looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply! What We Value Client Commitment Integrity A Will to Win Teamwork Personal Accountability Passion Are you passionate about helping people and being the first step in connecting clients with legal support? We're looking for a friendly, organized, and detail-oriented Intake Specialist to join our growing team at Altman Nussbaum Shunnarah Trial Attorneys. In this role, you will be the first point of contact for potential clients, gathering important information and ensuring cases are properly evaluated and directed to the legal team. This is a 100% onsite position at our office in Newton, Massachusetts. We believe the best work happens when our team collaborates together in person.

What You'll Do:

Be the first connection: Answer incoming calls and respond to online inquiries from potential clients seeking legal assistance.

Conduct intakes:

Gather key details about accidents and injuries while guiding clients through the initial intake process.

Capture critical information:

Accurately enter client information and case details into the firm's case management system.

Support case evaluation:

Work closely with attorneys and staff to ensure cases are reviewed and routed efficiently.

Deliver excellent service:

Provide compassionate and professional communication to clients during what is often a stressful time.

What You Need:

Strong communication and customer service skills Excellent organization and attention to detail Ability to multitask and stay organized in a fast-paced environment Comfort speaking with clients over the phone and gathering sensitive information Experience in intake, customer service, call centers, or legal environments is preferred but not required Ability to work onsite in our Boston office

What You Get:

A Great Role:

Full-time position with opportunities to grow within a respected personal injury law firm.

Supportive Team:

Work with a collaborative group dedicated to helping clients receive the representation they deserve. Ready to be the first step in helping clients get the legal support they need? Apply today and join our dedicated team. Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email .