Medical Lien Specialist (Spanish-English Bilingual)

Benefits:

401(k) 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Training & development Vision insurance

Position Summary:

The Lien Specialist plays a key role in supporting the Lien Manager and ensuring the successful coordination and execution of lien-related activities within the clinic. This position is responsible for assisting with the monitoring of other lien specialists, facilitating smooth clinic operations related to lien cases, and promoting a high level of service to patients and legal partners.

Key Responsibilities:

Case Intake & Documentation:

Assist with managing lien case inquiries and intake processes, ensuring all required information is collected accurately and efficiently. Prepare and process lien intake packets, ensuring all necessary documents are complete and compliant. Maintain organized, accurate, and up-to-date records for all patients and lien cases.

Scheduling & Coordination:

Schedule patient appointments in coordination with clinical and administrative staff. Confirm and verify documentation prior to appointments, ensuring timely follow-up with patients or legal representatives as needed.

Medical Records & Billing:

Draft medical records and billing documents accurately and in accordance with legal and clinic guidelines. Ensure timely delivery of records and bills to appropriate parties, including attorneys and insurance companies.

Communication & Liaison:

Serve as a point of contact between patients, legal representatives, and clinic staff, ensuring prompt and professional communication. Support outreach efforts to develop and maintain strong relationships with legal professionals and enhance the clinic's lien network.

Team Support & Monitoring:

Support the Lien Manager in monitoring and guiding other lien specialists to ensure consistent quality, compliance, and workflow. Collaborate with team members to resolve case issues, improve processes, and enhance client satisfaction.

Qualifications:

Experience in medical, legal, or lien-related administrative roles preferred. Strong organizational skills with attention to detail and accuracy. Excellent written and verbal communication skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in Microsoft Office Suite and medical records software.

Spanish-English Bilingual Preferred Preferred Traits:

Team-oriented with a proactive and solution-focused mindset. Professional, empathetic, and patient-focused demeanor. Knowledge of lien procedures and legal documentation a plus.