Litigation Support Analyst

Litigation Support Analyst

MONTGOMERY MCCRACKEN WALKER & RHOADS, LLP

Philadelphia, PA Job Details Full-time $38 - $43 an hour 1 day ago Benefits Profit sharing Wellness program AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Teamwork Microsoft Excel Employee relationship building Bachelor's degree Attention to detail Problem-solving Full Job Description About the Role We are seeking a skilled Litigation Support Analyst to join our Philadelphia team. In this role, you will serve as the primary point of contact for our legal staff, providing expert support within the firm's litigation technology environment. You will manage data and information requests, respond to support tickets, and deliver hands-on assistance via phone, email, and in-person interactions. This hybrid position offers an excellent opportunity to work at the intersection of law and technology. This position reports to the Director of Information Technology What You'll Do

• Support attorneys throughout the full case lifecycle—from initial complaint and data collection through discovery, pleadings, pretrial motions, trial support, and post-trial activities.
• Advise attorneys on whether cases are suitable for coding and imaging, considering budget, timelines, and resource constraints.
• Evaluate and recommend in-house or cloud-based database solutions that best meet case and client needs.
• Define coding requirements for vendor-managed databases by collaborating with attorneys, paralegals, and vendors to develop written instructions and coding rules. Design forms and fields for in-house databases and supplemental database fields as needed .
• Coordinate with paralegal staff to manage the flow of discovery documents between the firm and external coding/imaging vendors.
• Serve as the primary point of contact for evaluating and selecting coding/imaging vendors, acting as liaison between vendors and the firm, and ensuring quality through sampling and quality control measures.
• Import data and images from external vendors; export data sets and production sets as required.
• Load transcripts and depositions into databases, ensuring all documents conform to current standards and resolving formatting issues or corrupted lines.
• Troubleshoot and resolve technical issues related to database and imaging software for all staff.
• Create and maintain end-user documentation and training materials.
• Perform light programming tasks including Excel formulas, charts, and data manipulation using bulk text editors.
• Stay current on emerging trends, technologies, and products in the litigation support and legal technology space.
• Travel to satellite offices as needed for special projects, new office coordination, or coverage support (travel limited to approximately 15%). What We're Looking For
• Bachelor's Degree in Computer Science or a related field, or six (6+) years of equivalent work experience.
• Prior legal desktop support experience preferred; familiarity with legal practice applications.
• Proficiency with Windows 11 in a corporate environment, Azure Virtual Desktop (AVD), Azure/Active Directory, iManage Work/Cloud Document Management System, Microsoft 365 Suite, and Tungsten (Kofax) PDF applications.
• Experience with Multi-Factor Authentication (MFA) solutions such as DUO or Microsoft Entra.
• Familiarity with file-sharing platforms such as ShareFile or similar tools.
• Hands-on experience with litigation support platforms including iPro Eclipse, Relativity, DISCO, and Thomson Case Notebook/TimeLine.
• Experience with courtroom presentation software such as OnCue, Sanction, or Trial Director.
• Proficiency in Bates labeling documents using PDF applications.
• Foundational knowledge of database concepts with working experience in Microsoft Access and SQL Server.
• Basic understanding of Artificial Intelligence and its applications to litigation support tools.
• Strong interpersonal and relationship-building skills.
• Deep understanding of attorney-client privilege and commitment to confidentiality.
• Excellent written and verbal communication skills.
• Understanding of organizational goals and ability to align work accordingly.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Self-motivated and self-directed, with the ability to prioritize and execute tasks effectively in a fast-paced environment.
• Proven success working collaboratively in team-oriented environments.
• Strong customer-service orientation with a focus on delivering exceptional support.
• Willingness to participate in weekly IT team meetings and provide regular project status updates. Work Environment
• Ability to multitask and prioritize effectively in a dynamic legal environment.
• Availability for occasional on-call support during evenings and weekends.
• Occasional travel to satellite offices and trial locations (approximately 10%).
• Ability to lift and transport moderately heavy equipment, including computers and peripherals.

Pay:

$38.00 - $43.00 per hour

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid sick time Paid time off Profit sharing Vision insurance Wellness program

Work Location:

Hybrid remote in Philadelphia, PA 19103