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Job Description
Why This Is a Great Opportunity Step into a unique IT role that goes beyond the help desk — you'll support a fast-moving civil litigation team, travel with trial teams for live courtroom tech support, and work on a variety of technical challenges that keep every day interesting Gain hands-on experience in a specialized legal technology environment including document management systems, cybersecurity coordination, and custom software implementation Join a rapidly growing firm where your contributions are visible, your skills are relied upon, and there's real room to develop professionally Work alongside a collaborative, professional team that values dependability and technical expertise equally Enjoy a competitive salary plus a full benefits package including health insurance, 401(k), life insurance, and complimentary parking Be the go-to tech resource for a firm that is investing in its people and its infrastructure
Location:
This is a fully on-site role in the Memorial area of Houston, TX, with periodic travel to support the trial team at courthouse and off-site locations. Free parking is provided. If you thrive in a hands-on, in-person environment where no two days are exactly the same, this role delivers that.
Note:
Candidates must be proficient with Windows and Office 365 and have intermediate to advanced hardware knowledge. Experience with document management systems such as iManage or NetDocuments is required. Prior law firm IT experience is strongly preferred. About Us We are a rapidly growing civil litigation and corporate law firm based in Houston, TX, handling complex, high-stakes matters in state and federal courts across Texas and beyond. Our team is collaborative, fast-moving, and tech-dependent — and we're looking for an IT professional who takes pride in keeping everything running smoothly so our attorneys can focus on winning for their clients. Confidential Employer. Job Description Provide Level I help desk support for incoming queries related to PC systems, software, and hardware — serving as the first point of contact for day-to-day technical issues Perform on-site IT tasks as directed by the firm's off-site higher-tiered support staff, executing escalated remediation efficiently and accurately Travel with the trial team to provide mobile, on-site IT support during trials and court appearances Support general audiovisual needs for the office and courtroom environments Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance across the firm Set up and break down workstations as needed for new hires, office changes, and special events Coordinate with the firm's cybersecurity vendor and execute advised remediation steps in a timely manner Support the development, implementation, and user training of custom software tools Manage and support document management systems including iManage and/or NetDocuments Administer and support cloud printing solutions such as Printix or PaperCut Apply working knowledge of IS and ERP systems in support of firm operations Communicate clearly and professionally with attorneys, staff, and outside vendors — staying calm and solution-focused under pressure Qualifications Prior law firm or legal environment IT experience strongly preferred Proficiency with Windows and Office 365 required Intermediate to advanced knowledge of hardware including printers, desktops, and peripheral components Experience with legal document management systems — iManage and/or NetDocuments required Familiarity with cloud printing platforms such as Printix or PaperCut Working knowledge of IS and ERP systems Ability to quickly learn and implement new software and technical tools Strong communication skills and a professional, team-oriented demeanor Self-motivated, punctual, dependable, and composed under pressure Willingness and ability to travel with the trial team as needed Why You Will Love Working Here This isn't a role where you'll be stuck resetting passwords all day. You'll be embedded in a growing, active law firm where the technology actually matters — to the cases, to the clients, and to the team. You'll have variety, real responsibility, and the chance to build deep expertise in legal IT, including trial technology support that very few IT professionals ever get exposure to. If you want a role where you're genuinely relied upon and your technical instincts make a daily difference, this is it.
JPC-1187
Pay:
$60,000.00 - $75,000.00 per year
Benefits:
Dental insurance Paid time off Retirement plan Vision insurance Application Question(s): Briefly explain which role on your resume best aligns with this position and why. If you have any resume gaps, please briefly explain. This role is on-site at the Houston, TX, location. Confirm you are okay with this: Y/N In what city/state do you currently reside? What base salary range would you need to make a move? Pls keep it aligned with your directly relevant experience, as candidates seeking compensation above their experience level may not be considered. (Yes/No) Do you have experience providing IT support in a law firm or professional services environment, including hands-on hardware troubleshooting and document management system administration? (Yes/No) Are you proficient with Windows and Office 365, and do you have experience with legal document management systems such as iManage or NetDocuments?
Experience:
IT support or help desk technician: 1 year (Preferred)
