Child Support Officer II

Goodwill of Central East Texas has been celebrating and advocating the power of work since 1988. Everyone knows Goodwill for our thrift stores, but few know what Goodwill is really all about. The sale of unwanted household items provides funds that stay local, helping us to support thousands of job seekers with disabilities and other barriers to employment. We believe in the Power of Work and are committed to helping people earn and keep jobs in the community. That's why 87¢ of every dollar Goodwill spends goes directly into our mission, not into shareholders' pockets. A requirement of this position, is that the individual hired must provide documentation of having a disability.

GENERAL DESCRIPTION

Performs routine (journey-level) child support work. Work involves conducting investigations to locate or trace absent parents and to determine or establish paternity, enforcing court orders of child support, preparing case documentation, and monitoring cases. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Reviews cases to determine if the cases are eligible for closure. Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.

GENERAL QUALIFICATION GUIDELINES

Minimum Qualifications:

Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques. Skill in interviewing and in conducting investigations, in basic mathematics, and in the operation of computers and applicable computer software. Ability to analyze, interpret, and evaluate information; and to communicate effectively. Skill in using a personal computer for word-processing and data entry/retrieval. Skill in handling multiple tasks, prioritizing, and meeting deadlines. Ability to work cooperatively with others in a professional office environment

Preferred Qualifications:

Education:

Graduation form an accredited four-year college or university

Knowledge:

Investigative practices and techniques

Other Language:

Ability to proficiently read, write, and speak Spanish This is a State Set Aside Contract , which requires that employees have a qualifying disabling condition.

Examples of disabilities could include:

arthritis, asthma, orthopedic disorders, blindness or other visual impairments, lupus, cosmetic disfigurements, HIV/AIDS, Epilepsy, Hepatitis, lung disease, diabetes, head injuries, cancer, substance abuse, heart conditions, mental illnesses, intellectual disabilities, visual or hearing impairments, physical disabilities, and a variety of other disabilities. Must be able to provide documentation from a third party such as a doctor that you have a disability that affects your daily life. This is a

TEMPORARY

position to start ASAP. Employees will be employed by and paid by Goodwill of Central East Texas Inc. This position is not hired by the state's office but rather, through Goodwill. Temporary position is through a state set-aside contract aimed at helping people with disabling conditions find employment . AAP/EEO Statement Goodwill Central East Texas is an equal employment opportunity employer.