Child Support Officer II

If you are a veteran with a service-related disability that makes it difficult for you to work, or even prevents you from working, don't worry! Goodwill Industries of South Texas encourages people with disabilities to apply with us today! Why we want to hire people with disabilities: Goodwill offers customized job placement, on-the-job training, and ongoing support across a variety of roles, including custodial services, clerical/data entry, assembly, groundskeeping, packaging, and product fulfillment. Participants earn paychecks while building work history, soft skills, and job readiness. By partnering with organizations like WorkQuest and SourceAmerica, and collaborating with federal, state, and local agencies, Goodwill expands access to meaningful, sustainable employment while promoting workforce diversity, equity, and inclusion throughout South Texas.

IMPORTANT - PLEASE READ

This is a State Set-Aside Contract. Employees must have a documented disability of at least 10% to qualify. Disabilities may include physical, mental, visual, hearing, or medical conditions such as asthma, diabetes, heart conditions, mental health conditions, intellectual disabilities, or similar recognized disabilities. Goodwill Staffing Services is looking for a Child Support Officer II (Temporary-Position) in Pharr, Texas.

GENERAL DESCRIPTION

Performs routine (journey-level) child support work. Work involves conducting investigations to locate or trace absent parents and to determine or establish paternity, enforcing court orders of child support, preparing case documentation, and monitoring cases. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

EXAMPLES OF WORK PERFORMED

Conducts investigations to locate or trace absent parents. Reviews and assesses cases to develop implementation strategies and determines appropriate subsequent actions. Monitors child support payments and refers delinquent cases for appropriate enforcement action. Prepares various documents relating to legal or other actions necessary to establish or enforce a court order for child support. Responds to inquiries concerning case status. Documents actions taken relating to cases. Explains program policies, procedures, and regulations to parents through individual interviews or seminars. Attends court with legal staff to update legal documents and assist in negotiations. May specialize in one or more child support functions such as location, establishment, or enforcement. May assist in negotiating agreed orders or other voluntary settlements. Performs related work as assigned.

GENERAL QUALIFICATION GUIDELINES

Experience in interviewing and collections related to child support. Graduation from a standard senior high school or equivalent is generally preferred. Experience and education may be substituted for one another. Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques. Skill in interviewing and in conducting investigations, in basic mathematics, and in the operation of computers and applicable computer software. Ability to analyze, interpret, and evaluate information; and to communicate effectively. Must pass a typing test of 60wpm (required) Goodwill Industries of South Texas Inc. is an EO employer-M/F/Vets/Disabled and other protected categories.